Berkshire Bank,

1 Morgan Street, Ilion, New York 13357, United States

"I have never had any problems with any of the staff. They may not be miss bubbly but when I engage with them they are courteous"

"I've had nothing but good experiences with this branch. I had problems with a branch in Utica when a relative died and brought my concerns to Tim and he took care of it right away with compassion as well due to circumstances. At the time, I was new to the area and was not familiar with Berkshire nor any of its staff. I recently opened a new account and he was the same friendly helpful person I had remembered. I think we tend to forget Tim or any other employee is a rep for the bank (not our neighbor or the kid our son played on the same Little League team or the guy/gal that comes to our summer picnics. They all follow strict Federal procedures. We may get mad but it's the bank as a corporation. And honestly, all banks promise the best business but I'm sure we've experienced things that made us not like that bank which is why we're at Berkshire. Take a page out of the old days and maintain a good relationship with those at the bank, watch your accounts and they'll help you and go the extra mile for you."

"One of the worst maintained (open) bank branches I have ever seen. Cobwebs inside and out. Cracks in the walls. Terrible sidewalks. Rusting steel outside. Berkshire should be embarrassed to have this open to the public! I wonder if they will close this branch soon with everything in poor repair."

"This bank and its staff are by far the worst I have seen. To out that in context in case you were wondering, I drive 60,000 miles a year all over the country . I deal with multiple different institutions on a daily basis . This place takes the cake for worst employees. They must get paid well because they love to waste your time and help facilitate in scams stealing from your account . Melissa, thanks for those phone numbers that go to a voice-mail for thos scam companies stealing from my account.. .. at least you DIDNT scream at me this time."

"I have never dealt with such bad customer service as I have with Berkshire bank. They are absolutely rude. Some lady named Nancy has repeatedly called my work harassing my co workers about me. I plan on refinancing my car with a different bank because this is absolutely absurd."