United States Postal Service

"Their Customer service is atrocious. One lady even laughed in my face and sent me to FedEx. When I clearly explained to her that they need to authorize the documents and then I go to FedEx. But one lady was super helpful. She understood what service I needed and she helped me at her best ability possible. But the audacity of the first person to laugh like she is at a circus was disturbing."

"A trip to the post office shouldn't take an hour. There was one worker operating all windows and the passport services area. Severely understaffed, no seating, no air conditioning. I came in to get my fingerprints done and the employee didn't do it properly, causing a rejection from the FBI."

"I am here now. Not enough people working here. Lines are too long and the service sucks and everybody likes to hang out in the back and do nothing"

"I booked the passport service half a month in advance, and the process was sloppy, and the clerk spoke so fast that I couldn't make out what she was saying, but I understood. After I left, I changed my mind and hoped that they would not send my passport to my home, but that I would pick it up at the post office in case it was lost. But when I went back to the window the staff had gone to lunch, I waited around for another hour, then I finally saw her, I asked her if I could change to the post office to pick up my passport, she first said no, then asked me to wait, she went to ask others, When she came back with my papers and without saying anything, she began to open my papers and tear up my forms!! I didn't know what was going on and then she told me I had to go home and make another appointment!! This is ridiculous and I think it's a form of bullying, probably just because I'm an Asian face! She knew I had an expedited passport, and by doing this to me, she ruined my trip!"

"I sympathize and understand that there are underfunded federal agencies, but this post office has repeatedly lost my packages, and more importantly, left my apartment mail gate OPEN for hours at a time twice now. This means anyone and everyone in my building can reach in and grab mail, and I can’t even close it. They only closed the gate after I called, letting them know it was wide open. They are understanding, kind, and again clearly underfunded, but I have had so many issues with them I have had to file an official complaint. I’m sure it’s not entirely their fault, but if you live in this zip code, I would go through UPS or Fedex and do as many store pick ups as possible."