CubeSmart Self Storage of Brooklyn 92 Caton Place, Brooklyn, New York 11218,

"I can’t tell you how wonderful our experience was here at Cube Storage! We needed an earlier move-in, by a day, and Rebecca personally made it happen! Also, she made us feel welcome by remembering our names every time she saw us moving in and out of the facility. I can’t believe how clean the facility is and how secure it is as well!"

"Cube Smart brags about having won a customer service award but...are their employees aware of this??? Talid and Crystal are utterly contemptuous of paying customers. They seem to take pride in providing the absolute bare minimum customer service. The ONLY reason I canceled my unit (that I hadn’t even gotten a chance to use yet – even though it was paid for the entire month of July) is JUST BECAUSE OF their unacceptable customer service. When they’re not giving ~*indifference*~, they’re giving ~*disdain*~. I’d rather throw all of my possessions away than deal with the poor excuse for employees at store 5942. I’d rather pay more to a different storage company than give another penny to store 5942. I’d rather punt all of my worldly possessions directly into an active volcano than deal with the staff at store 5942. Whoever runs this particular location needs to ensure that the staff there gets ACTUAL customer service training. They have poor communication skills and even poorer ideas about what professionalism means and looks like in PRACTICE. Unacceptable. 7/24/2024: I put in a request for the District Manager of this location to call me on 7/13 and I still haven't heard from anyone. Absolutely pathetic."

"Simple process, clean facility, easy access and parking. Tali’s helped me through the process, showed me the unit, etc. He was thorough and clear, and patient to answer all questions. Pricing was fair at the outset."

"During my first visit, the assistant (whose name I unfortunately do not recall) was very understanding in instructing me on how to use the facility. He demonstrated patience, kindness, and a friendly, upbeat personality. The staff at Cubesmart, particularly Crystal, were exceptionally friendly, accommodating, approachable, and helpful. I appreciate the cleanliness and organization of the facility and climate control units. I would highly recommend Cubesmart."