Smartbox Moving and Storage

"Did the job, stored some of my items in the garage while I did some renovations. However…….. One of the 3 boxes delivered was infested with Black mold. A true sign of water leaking in. I didn’t bother trying to get a new one or replacing it. I just made sure that it would be the box I used for items that can handle a little moisture. Unfortunately it still got the best of one of my shelves. Photos attached. I really wasn’t going to write this review, but when I got a call from a female sales rep from Elizabeth, NJ about the Box pickup, I was trying to explain to her it was delivered 2 days later then my contract, so I should get an extra 2 day grace period…..she really didn’t care, nor did she even try to empathize with me. So I said to myself ok no problem, let me just spread awareness to future customers….."

"What a horrendous experience we continue to have. Like other reviewers, the loading of the box a year ago was smooth. Now we are trying to ship across the country and TERRIBLE. We wait on the line for an agent, who then tells us they can't do long distance moves and we have to speak to a different agent. Then the call gets dropped or someone says we have to speak to the first representative we ever dealt with, but she's always busy. She doesn't answer our emails or call us back and no one else wants to help us or says they don't know when our stuff is arriving. DO NOT TRUST THESE PEOPLE WITH YOUR LONG DISTANCE MOVE!!"

"I had a great experience when I first set up to have my belongings stored but now (1 year later) I’m trying to retrieve my belongings and I cannot reach anyone. I’ve been trying for over a week - multiple numbers, online contact form, emails, live chat - nothing. This is so incredibly frustrating."

"The pick up and drop off of the storage box was delayed on both ends for the long distance move. It was easy to load and unload but other than that I think I would have just hired movers. We thought we would have a definite delivery date but that moved many times and the lack of communication once our stuff was enroute was misleading."

"Worst experience ever. Do not recommend. They have hidden costs, such as extra fees when you need your box returned. Talking with customer service and through email they were rude and not professional (I talked to Lauren). It was such a stressful experience when trying to schedule a return delivery time because I have to wait all day for the driver and they forgot to send me a confirmation time. They were so rude, I felt like I was being treated like a baby, like I didn't understand anything. Everything was done through the phone and there were barely any records of anything - thus I did not trust them. The driver also rounded up the price of him helping me move my boxes, knowing that I was just a college student and he charged me twice as much for the time he was actually there for. Never again will I want to use their services."