Empire Visionworks 4551 Commercial Drive, New Hartford, NY 13413

"Will return to this location for my next visit. Friendly helpful staff, helped me get what I needed with my insurance coverage. Doctor was telehealth, this added to the time spent in store, but not by a lot. Open on a Saturday is a huge plus."

"I had a wonderful experience at VisionWorks in NH. My normal eye doctor was booked for quite sometime so I went online and was easily able to book an appointment within days. Staff(Sam and Spencer) were friendly, knowledgeable and explained the process every step of the way. My telehealth visit with the eye doctor(as there is not one on site) at the end was great and my whole visit was quick and easy. I was amazed at how smoothly it went even though there was no doctor on site. Great job staff! I will definitely be coming back."

"I used to be a patient in the New Hartford office in the late 90s and had a horrible experience with an unkind doctor. This visit was far from that experience! The front desk associate, Cory, did a great job of explaining things prior to my appointment so I would know what to expect & was just as helpful when checking me in/out for my visit. He was friendly & took care of me quickly. I then worked with the tech Sam, who ran me through the first portion of eye tests (dialation machine, the dreaded eye puff, peripheral vision exam, etc.). She was very informative, kind, and through in explaining what each machine did and what we would both be doing. Next, I worked with the tech Julian (hopefully I am rembering his name correctly). He took me into the exam room to work with the assistant and doctor remotely on a large screen. He answered all of my questions and had a very calming presence. The assistant (her name started with a C) appeared on the screen and was very friendly and gave me the traditional eye exam that I was familiar with (better 1 or 2?). Julian placed the machine infront of my eyes and then the assistant controlled everything remotely while walking me through the exam. The appointment wrapped up with a video chat with Dr. Ippolito who went over my exam results & showed me pictures of eye while explaining different things. Very cool & interesting to learn about. Dr. Ippolito had great energy and was a pleasure to work with. I've already recommended this location to 2 family members & look forward to future visits."

"The associate named Corrie there is one of the best that I have ever experienced as far as quality service customer service and caring attributes. This man is very good at his job and a complete asset to the vision Works team. Great job my friend. Great job vision Works"

"I had my appointment at the New Hartford empire visionworks. It was the most extensive eye exam I have ever received. All staff members for professional, respectful, knowledgeable and displayed exceptional customer service. The doctor showed the photos of my eyes and explained all areas of the eye we were looking at. She patiently answered all questions and indicated what I might be looking at in the future regarding my eyes. Overall, I would recommend this business to all my family and friends."