Mt Olive Baptist Church 400 Arlington Avenue, Jersey City, NJ 07304

"Complaint About Service at the Food Bank Dear MT Olive Baptist Church I am writing to express my deep dissatisfaction with the service provided at your food bank recently. During my visit on July 13th, 2024. I observed several instances of rude behavior from your staff towards the people waiting in line. It was evident that some workers were speaking down to individuals who were simply seeking assistance, which is completely unacceptable. the wait times were egregiously long, with many individuals, including older citizens, enduring waits of over four hours. This situation was exacerbated by inclement weather conditions, with no provisions made to assist those waiting in the rain. Furthermore, the disorganization of your service is appalling. While I understand that demand may be high, this prolonged wait time is unacceptable and demonstrates a severe lack of efficiency in your operations. It is crucial to emphasize that while the food provided may be free, it does not justify any form of disrespect or rudeness from your staff. Every individual deserves to be treated with dignity and respect, especially in a setting where they are seeking essential support. The lack of communication regarding wait times and service updates was also distressing. There was minimal information provided to those waiting, leading to confusion and frustration among the attendees. This level of disorganization is unacceptable and reflects poorly on your organization's ability to serve the community effectively. I urge you to take immediate action to address these issues. Training in customer service and sensitivity towards clients' needs should be a priority for your staff. Additionally, improving communication and implementing better organizational practices will go a long way in ensuring a more positive experience for those seeking assistance at your food bank. Lastly, I must highlight that no staff member, especially those representing a church organization, should be using vulgar language or yelling at recipients. Such behavior not only reflects poorly on your organization but also undermines the spirit of compassion and community that food banks are meant to embody. I hope that my concerns are taken seriously and that you will make significant improvements to prevent such issues from recurring in the future. Thank you for addressing these matters promptly."

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