NYC Department of Consumer and Worker Protection 42 Broadway, Manhattan, New York 10004

"Dcwp helped me win a case of paid family/ sick leave against a past employer of mine who terminated me due to asking too many questions regarding this law. Now every past employee was compensated and future employees will be treated fairly. The dcwp worker stayed in touch with me, kept me up to date and had great communication over the years it took. Now I give a fat Zero stars to the settlement department for taking months to reissue my check that they sent to a closed acct. By the way I've still yet to receive. Trace number from the bank verifies was immediately the next day sent back to apparently their 3rd party vendor Analytics consultant who still has my money. What is the settlement dept doing to retrieve the money and why use such a horrible vendor who seems to need some sort of organization lessons so it doesn't take months to, I will assume send back electronically. Update: I received what what due. For record took 5 months. So piece of advice if you're going thru a similar situation. Keep current your banking info as payment will be sent the way past employer paid you."

"DCWP Jordan Cohen, Stephanie Trevisano and others refuse to do their jobs, lazing about for months and months at a time while applications sit on their desks, the applicants stuck without any means to pursue recourse, businesses failing and individuals having difficulty finding work as a direct result."

"Steven Diaz is an uneducated human being. He lack basic reading skills and should not be working for consumers affair. I had a conversation with him yesterday where he threatened and harassed me to give him the results he wanted. I have tried to call him back sever times even left him a message and he does not pick up his phone so I can explain to him that our refund policy is on our contract he just doesn’t know how to read."

"Supervisor must be depressed! Why is she hanging up the phone when I told her I paid for express delivery which includes a signature when delivered meaning their office received the documents, yet some how that office can find anything. I used the address provided to me by the office of consumer affairs so how is it that it shows the package was signed for but never made it to the office? Why is she mad that I’m asking about a lost document with my information on it! Do I not have a right to be concerned over a document with so much information on it. Is this suppose to be a normal thing that occurs in this office? Especially the manner in which the supervisor handle things? Your office didn’t even know if my application was done online or in person yet I’m in the wrong!? All issues with this office should be sent to the BBB OR THROUGH 311"

"I must say for a government office the place look like a five star hotel lobby. The staff members are very helpful and hard working . The line is moving very fast, I was sure it will be a whole day event, but it was one hour."