Life Storage - Brooklyn 45 Clinton Avenue, Brooklyn, New York 11205,

"Jay cut my lock for me he was so nice. Great customer service will refer a friend"

"I had this storage unit since 2020. I started off paying $60. Now my storage unit just keeps changing prices every 3-4 months and I am never notified. I tired to call this location numerous times regarding this issue and I never get an answer. I called again yesterday 07/01/24 and my number was blocked. It said I can’t call their phone with my area code…. That made no sense. I was able to make the call from a different phone that same day and the next day which was when someone answered. I am going to make sure I make everyone aware of this storage place. You guys are a scam and are the worse. I can’t believe I’ve even stood with the storage place for this long but it was just so convenient but not anymore I rather go else where. The representative William that answered on 07/02/24 at around 9am was no help when I raised this issue. He kept saying he wasn’t there the day before."

"Total nightmare. The pictures speak for themselves. Even heavy duty air tight plastic bags were filled with dirty water, mold and insects from a leak in pipes above. Our belongings were totally ruined by the leak which flooded our unit and others around it. The staff has known about it for a long time (see past reviews) and a staff member said that if they had personally rented us a unit they would have told us to avoid the ones on this floor. They've done nothing to fix this. The freight elevator was routinely broken so we couldn't get our stuff out once we realized the basement was flooded. The management was not remorseful, provided no recompense for thousands of dollars of damage, would not even waive the next months rent and gave us an ultimatum of paying or leaving in only a few days. The only recourse is to submit a claim to insurance which involved 8 hours of taking detailed pictures of every single thing ruined before throwing them away which was a huge ordeal (everything was extremely heavy with water) and a health hazard because of the degree of mold. There are no guarantees of returning even a fraction the cost of what was lost. Would not have bothered to write this review if our situation had been met with any kind of decency, accommodation or support from staff."

"Pictures speak louder than words: DO NOT RENT A UNIT FROM THIS STORAGE FACILITY. Ceilings leak, belongings completely ruined by mold, no help or recourse offered by management I chose Life Storage because they advertise that they are a climate controlled, safe place to store your items and they have an elevator. The unit cost 242$ a month. I've been renting it for more than a year while abroad. I came back to collect my things, the unit was flooded, and EVERYTHING was covered with putrid water and mold from a leak in the ceiling. When I told the manager he did not seem surprised and did not even want to take a look at it with me. Just told me to file a claim to the insurance. I was told that this was a frequent occurrence in the basement units by another employee. I was told I have two days to move out before the next monthly payment was due, even though the unit is completely flooded - not to mention insects that have eaten their way into heavy duty plastic slip cover bags with zippers. On top of this… The elevator is out of order. In my unit I have incredibly heavy items that need to be moved to a safe place on wheels. It cannot be moved up the stairs. So I asked if it would be possible to move them to an empty unit until the elevator starts working. Staff member told me it was not possible, we had to empty the unit before the due date, otherwise we would be charged the total 242$ for our stuff to remain in the leaking unit. So, to sum it up: 1. 3146$ paid in rent 2. Water leaks from the ceiling, completely damaging and destroying everything. 3. Elevator is broken. Unable to evacuate the unit 4. Told I have to CONTINUE to pay for the unit despite the fact that the unit completely wet with dirty water and mold and insects have eaten through all boxes and gotten inside plastic casings. 5. No offer for a new temporary unit, no attempt to fix the leak, no recompense of any kind."

"Made my life easy! William came through with the information in the morning and then was available after work to give me a tour and made it easy to decide. William is straight forward and to the point. Appreciate his time."