United States Postal Service 899 Bergen Avenue, Jersey City, NJ 07306

"Too slow service and understaffed, they don’t even care about the long lines. USPS should definitely have a look into this post office Operations that are way too slow. If you wanna waste your whole day, yes you are welcome here !!!"

"If I could give a negative rating, I would. I had a passport appointment for my newborn at this location. Once I got there, there was a big line and only one person working. She was very rude to all customers, including an elderly woman that needed some help. 15 minutes later, a second worker arrived. Also mean and rude to everyone. When it was finally my turn, I let the lady know I had a passport appointment, she said there was nobody there for passport, they were in their lunch and didn’t know when they’d come back. All of these while she was looking on a different direction and being dismissive of my presence. She asked me to go to the side and wait, and suggested making a new appointment. We just decided to wait. We were there already and HAD AN APPOINTMENT. After a few minutes of waiting, my husband approached the window and asked how long would it take for the person in charge of passports to arrive and she just said “ I already told the lady to reschedule.” What is the point of having an appointment if there’s no one to provide the services? I totally understand they might have lots of work, but they should not be treating customers this way. Plus, they should abide to the services and hours listed on the website and I’m sure they get notified of appointments they should cover during the day. Anyways, such a waste of time and I hope I can get this sorted at another location."

"If you are looking for a grossly understaffed USPS, then you will strike gold here. Typically, they have 1 rep working at the front desks helping customers. On a good day, they may have 2. And on a great day, they may have 3, but one will only help with mail pickups and refuse to assist otherwise. And even when they are fully staffed, you can STILL expect long waits! Unless you arrive during off-peak times, lines are typically long, with about 5+ people and waits of 20+ minutes or better for service. The Indian female rep is normally mean to people and combative. The one with a heavy Caribbean/African accent is nice but works very slowly and tends to make mistakes - like adding on unnecessary costs. Each seems to be generally poorly trained. Among the entire staff, Lisa is the best - she should be running this office. She earned 1 extra star for this rating. Whoever the postmaster is simply doesn't care about this office's operations. He/she doesn't properly staff for peak times, come out to support the team when they are struggling, ensure labels stocked on the floor, or even keep displays presentable. It never ceases to amaze me how supervisors keep their jobs when lower level team members are the ones holding the business together. Lastly, they have a non-standard policy where they won't accept or scan in prelabeled packages. Even if you wait for a rep to be available, the rep will refuse to scan your prelabeled package and directed me to leave it at the counter in a bin: This is borderline fraudulent because all other post offices will scan your package since it's their JOB. I once dropped off a prelabeled package with a gift, they refused to scan it, and it mysteriously disappeared while in their possession without a trace; my lost package was never resolved because it was never scanned at any point to be traceable! Overall, it's a barely mediocre office - I've seen worse (e.g., the MLK post office), but you should have low expectations here. If you can make the trip, go to the USPS office in Newport, and you will be amazed to see how a good post office is run."

"I am extremely disappointed with the way my package was delivered. I happened to check my CCTV camera to investigate the whereabouts of my lost package, only to find a video of the delivery. Despite the short distance, the delivery person threw my package instead of handling it with care. If only you had rung the bell instead of throwing my package, it wouldn't have been stolen."

"I have never been in a low serviced USPS in New Jersey like this branch ever , the Manager doesn't care what so ever . This branch should be reported to USPS master and the town hall meetings here in Jersey City ."