U-Haul Moving & Storage of Jersey City 276 Tonnelle Avenue, Jersey City, NJ 07306

"Customer service and the speed of service is outstanding at this location. I have been a few times and will continue to do so. Everything is easy, seamless and the staff is so helpful. I would highly recommend this location to anyone. Plus the pricing is more than fair. Home Depot never has inventory and these guys always have availability, even last minute."

"Understaffed. Overbooked. Unclear as to who does what job on site. Each time I called to verify that the parts I ordered had arrived before my appointment I was placed on hold for over an hour. Upon arrival, I sat and watched my car not get worked on for over an hour. When I inquired ai was told that I would have to wait upwards of four hours to have my hitch installed because "they needed to take their time." This might have been one of the most frustrating experiences I've had in my adult life. I strongly recommend using another location for your uhaul needs."

"My experience there was fair and pleasant. What stood out to me was the young crowd that kept the place running when I picked up on a Sunday, 4/21/24. They were polite and efficient. Only issue I had was when I was returning the equipment the lot was full and I had to use the other entrance to reverse with the towing trailer I rented. Good thing I was experienced then again its a small trailer. Would definitely use this place again given the opportunity."

"Truck was great. Front desk staff was great. Jose the manager needs some work. He wouldn’t let me park my car in the very large lot for 3 hours while I used the U Haul. He made me park in an eh area and walk half a mile, along a busy highway, in the snow and mud, back to the U Haul, just to do it again when I returned. When I returned, Jose began yelling at me about where I was parking, when I was parking in the same exact spot I parked when I picked the truck up. Making me walk in a snow storm along a busy highway (having to physically cross an off ramp) just to park my car elsewhere is ridiculous and unsafe. Wrong management decision, Jose."

"This is a place you go when you tried all the other U-Haul and have no option. Laziest crew there. Had to get a last minute uhaul on July 4th because other place made reservation and never opened up (yes I got my $50 guarantee from U-Haul). Definitely will try to avoid this place in the future."