TD Bank,

701 Montauk Highway, West Babylon, New York 11704, United States

"I had a great experience working with Mathew Dooney, he was very informative and highly knowledgeable as he educated me and assisted me to select the appropriate checking account and credit card account that best fits my profile. Mathew was very patient with me as he answered all my questions. He went above and beyond in taking the time to set up the account and mobile app on my phone and educated me on how to utilize the mobile app to access and to utilize it for my banking and credit card needs and to check my activity. Including The bank representatives and the store manager Ian Kelly with in this establishment in west Babylon are also very friendly, welcoming, helpful supportive and courteous. Therefore, I highly recommend Mathew Dooney and Ian Kelly and this establishment to address all your banking needs. I also recommend TD Bank because their Mobil app and computer app / website is more user friendly and more secure than other banks I have prior experienced."

"I visited this branch to resolve an issue with my account and encountered the branch manager, Ian. I have never felt so humiliated and disrespected by anyone in any bank branch. Ian was rude, condescending, and unprofessional. He flaunted his 20 years of banking experience to dismiss my concerns and continuously interrupted me whenever I tried to speak, preventing me from even completing a sentence. At one point, he told me, "I'm done with you," and dismissed me as if I were insignificant to him. He made me feel humiliated. His conduct was entirely unacceptable. Ian is the most unprofessional and rude individual I have ever met in my life and one that puts TD bank to shame. I will never visit that branch again and I will spread the word about it."

"What a joke! Sat with Amika (probably misspelling the name) with a very simple request. We had recently closed a savings an account and needed bank statements for the closed account since we are obtaining a mortgage. The representative told us “there are no statements for this account”. My wife has had the account for over a decade. She told us to call the customer service line to order them. She had a nasty attitude and I knew that I would get nowhere asking more questions. Went to the branch near Deer Park. And what do you know! The nice rep printed us our bank statements. If upper management looks at this, this is a problem this is why you lose customers because of horrendous service. We shouldn’t feel reluctant to ask questions or feel as though we are being belittled. A simple task at 8:32am took over an hour between waiting at the branch to hear “no” to then driving another 15 minutes to another branch."

"Ladies beware. This bank has no problem taking your money but if you want to take it out , you will be treated like a criminal. I was taken into a private room in the back by the manager and asked 3 times what I would be using MY money for. I did not feel it was their business what I was to be using MY money for. It was made difficult and uncomfortable for me to take MY OWN money. I was appalled at the way I was treated. If I was a man in a suit this would not have gone on at all. It’s disgraceful and unacceptable."

"I've been to plenty of TD banks, I have my business accounts there. This branch is by far the best. Every member of the staff is helpful, polite, and fast. Ian and Darien take extra care of my needs with our accounts, and fix issues for us. 11/10"