Webster Bank 325 New York 25A, Rocky Point, NY 11778

"Great experience. Came here with my sister to sort out PoAs on our father's bank account. Our experience was wildly different than the reviews. First, there were multiple tellers and desk staff. Not sure where the waiting complaints are from. Second, we were substantively helped on both visits (this is a welcome change from the usual rigmarole when dealing with an incapacitated parent that didn't plan ahead), and our "to-do" list was not insubstantial. Thanks to everyone."

"Wish I could give it zero stars. After more than 25 years I think it is time to switch banks. When my accounts were with Astoria Federal and then Sterling, I never had any issues. The customer service was great and I always was treated like a valued customer. Since Webster has taken over it is absolutely terrible! Disputes take weeks to resolve, you can never get anyone to call you back at the branch or answer any of your questions, and the customer service is practically a circus with you having to jump through hoops for weeks in order to get anything actually resolved. I definitely would not recommend this bank to anyone!! Worst bank I have ever dealt with!"

"Banking is fine but the drive through window has a line that is comparable to bestbuy on Black Friday. Also about 30-45 min wait"

"Always FRIENDLY and Helpful. Once, I almost missed a deadline for a 401K roll-over, but they alerted me and avoided a huge tax penalty. They are the best!"

"The bank that loves to say no. Simple transaction become an ordeal. Understaffed! One teller working both drive up window and lobby window AND on the phone. Mobile app often down or unresponsive. I had been an Astoria customer for over 40 years without any issues. Sterling ruined them. I am close to moving my accounts to another bank."