Webster Bank
489 Neptune Avenue, Brooklyn, NY 11224
Hours open
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM
Saturday:
9:00 AM - 1:00 PM
Sunday:
Closed
Photos
Location & Phone number
489 Neptune Avenue, Brooklyn, New York 11224, United States
About the Business
Welcome to Webster Bank, your trusted financial partner located at 489 Neptune Avenue, Brooklyn, New York. As a leading institution in banking and finance, we are committed to providing personalized financial solutions tailored to meet the diverse needs of our community. Whether you're looking to open a savings account, secure a loan, or explore investment opportunities, our team of experienced professionals is here to guide you every step of the way. At Webster Bank, we pride ourselves on offering exceptional customer service, innovative financial products, and a welcoming environment. Visit us today and discover how we can help you achieve your financial goals with confidence and ease.
Reviews
"I have experienced the worst customer service at this bank. Customer service representative Farrukh Khamroev was rude, had dismissive and disrespectful attitude, spoke over me with raised voice, almost screaming at me. I am 85 years old woman who doesn’t deserve to be treated like this. The problem I needed help with wasn’t resolved. After visiting this branch twice nothing was still done as it was supposed to be. When I called 800 number to complain I was told that Farrukh Khamroev did not do his job properly at my second bank visit and now I, 85 year old with mobility issues, need to make another visit to this branch to have problem with my account resolved. Will be taking my business elsewhere. Webster bank administration must train their employees better so they be more efficient at their jobs and teach them how to be respectful to customers."
"Awful customer service. Store branch and phone line representatives are not knowledgeable about their own system. Impossible to get a single thing done, went through at least five phone calls where I was put on hold for thirty minutes and then hung up on. Even a simple transaction becames a hassle if you need to contact a customer service representative."
"I gave one star to 1 nice person. But the Bank manager is a very nasty person. I think twice to go back to that Bank. I recommend to Regional Director to train Bank personnel at least one time every 3 months to see if the Bank staff could have customer service manners."
"The staff was very good, - knowledgeable and helpful, - when they were here. Now there is just a skeleton crew, the phone is not answered. You are told to leave a message and then nobody calls you back. A problem has been lingered for 2 days without any resolution. Used to be a great back, not anymore"
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