Chase Bank,

5136 Kings Plaza, Brooklyn, NY 11234

"I am deeply disappointed with the customer service at Chase Bank, specifically with banker Norris A. Ellis, Jr. Over several weeks, attempts to process power of attorney on my father's account have been met with repeated misinformation and time wasted. Despite three visits, it appears this task is beyond Norris's job scope. A reevaluation of his training on processes is essential to prevent further customer time wastage. Unfortunately, due to this incompetence, I won't be returning to Chase Bank."

"It’s ridiculous that one may mot access the atm when the branch is closed. Earlier in the pandemic I was told that it was a door issue. 19 mos later it’s still an issue. One may not access the atm. It’s quite ridiculous and inconvenient bc now I have to fish for another location."

"My business has an account with Chase. We are also in the customer service industry so we completely understand how hectic things can be, with the exception of 2 employees; who the very visibly overwork at the customer service windows, they display a clear lack of concern for the customer or their needs. If you call to order change, you can call 15, 20 times (no exaggeration) and get no answer and when you show up and wait in line with all the appropriate identification and account numbers they say they can’t help you if you don’t call before. Huh? Their “managers” have shrugged their shoulders at my coworkers and my self individually and our business has gone unserviced. On the rare chance your call is tended to, you may be met with a smiling greeter and 3 maybe 4 personal bankers standing around followed by a line out the door with one teller only to wait on that long line for 20+ minutes while the bankers talk amongst themselves watching you all wait, than get to the window after all that and they don’t have your change available! I am not a fan of this location and the way they operate."

"My local bank, its inside a mall so they open a bit later then normal (10am) but are open later. The ATM's can get busy on the weekends but have never had them run out of money. Some of the people inside know me and treat me well. The free lollypops make waiting a bit fun. They do need better ventilation, the air is not very cool and it does get a bit stuffy."

"This bank is the worst Chase I have ever been in. They actually turn down people and don't even want to meet with you. I wanted to deposit a check and pay a bill. Even with ID they told me it was impossible and I should go to my neighborhood bank. I can cash a check in Europe better than this location. Bad bank!"