Citi

"Update: It was resolved by Ms Francesca who's very knowledgeable and helpful and knew what she's doing and what needs to be done. Took her 15 minutes total. After being a customer here for nearly 30 years and even with proper court appointed documentation, this branch is refusing to close our late mother's checking account and give the money back. Giving us one excuse after the other. Now the money is just sitting there waiting for it to disappear due to citi's new fees. It's been two years since she passed and we have tried multiple times in person at this branch.They're refusing and unable to resolve it even though we are the executors of the estate. Forget calling Citi customer service, that hotline is a mess too absolutely unhelpful."

"Just awful. Citi closed my dad’s account for no reason and wouldn’t do anything to help get it opened in a timely manner. Sent his house into foreclosure as a result. Fast forward to after he passed away, I make an appointment to get his financial affairs squared away, and after confirming the appointment, I take off from work and appear at the bank to set up an estate account, only to learn the person with whom I made the appointment wasn’t even working that day. To make things extra annoying, Citi won’t accept court documents appointing an executor. This bank would be out of business if they didn’t receive preferential treatment from the government, and it’s abundantly clear why you hear irate customers yelling when you’re waiting. What a joke…"

"Citibank in 445 Forest Ave SI,Ny 10310 has a young man Michael Shenouda who helped me opened my account he is so young and so professional caring and truly impressed me with his customer service ethic, rare nowadays and Shinnie Macwon the manager went out of her way for me I did not have an appt and after days of going back and forth to a few Citibank locations because I’m a new employee and the check was not registered and I didn’t have an account so she knew I was struggling in the verge of tears because that Saturday morning was the only chance I had to open account she immediately took care of the teller stand and had Michael help me. I finally opened my account now I can get direct deposit and it will make my life easier especially being out of work for a while, Thank you for your professionalism and the old way of helping customers with humanity understanding and sacrifices to help someone who really needed immediate help appointment or not ❤️"

"Worst banking experience, somehow it is the customers fault the office can’t manage appointments in a common sense way. Walk in with an appointment and I’m told by teller “we’re booked you need to come tomorrow”. Upon question how this happens, why it happens and why it’s not fixed the teller asks “are you done”. Meanwhile the person who I had the appointment with is sitting behind the counter chatting. Staten Island manager doesn’t seem much better, can’t even get him on the phone and no messages returned."

"This is the best place from all the CitiBank I've been to. Manager Mr. Brown is absolutely professional and helpful. Even if I was late he had time to solve my problem. Everybody are nice and helpful. I was surprised because I was in two different branch before and nobody hadn’t time. I really recommend this place. If you need to go to CitiBank on Staten Island, just go. Don’t loose your time in other CitiBank on HylanBlvd or Bay St."