Chase Bank,

9313 3rd Avenue, Brooklyn, NY 11209

"I wanted to write this review to express my gratitude for the help I received from my Bay Ridge Chase bank manager, Bilal. He worked quickly to help me resolve a foreign currency exchange issue and offered helpful advice with regard to my travel. I am grateful for his excellent service. Thank you, Bilal!"

"The manager and the white lady with the glasses at the window in the bank are soo races . They only worried about they own kind . So sad and bad for the community and especially me as a customer here that lives in the area"

"I cant believe how quick my favorite branch has turned to dirt. Walked in for a simple medallion stamp and manager stated it needs to be sent to our legal department and will take days. I sat with a client rep who tried to help, phoned legal and legal said that my statement was not valid to them. NONSENSE! To make matters worse, moved on to another Chase branch and hello, completed in 5 minutes. Management at this branch needs to be replaced. Chase has lost all credibility."

"Years ago, this was a great branch, especially for Private Clients: the branch manager knew your name, service was efficient, people repeatedly going "one extra step" to cater to your needs... Fast forward to now. No one cares anymore. Multiple people waiting for hours to talk to a human. So-called "managers" wandering around pretending to be extremely busy (with what?!). Everyone is looking at you as a nuisance that needs to be someone else's problem. I've been waiting for 30 minutes for a chance to talk to a manager (I've been a Private Client for decades) and I eventually gave up. I still believe this is not indicative of Chase, but the way this branch treats clients is a disgrace (for a client-first type of business). I will be escalating this issue to Chase management. If you had similar experience, you should do to."

"I should have written this review a few months back but this is a great location. Melissa is such a great person, very personable, easy to talk to and made me feel comfortable while she waited on the phone to solve a technical issue for me. The manager is awesome also and we worked out a solution that ended in me opening my first bank account there. Highly recommend, get Melissa if you can!"