Apple Bank 4519 13th Avenue, Brooklyn, NY 11219

"The team at this branch makes banking with Apple Bank a sheer delight. Thanks for always providing exceptional service!"

"There is a teller here by the name of Magdelina Peygumbari. She is very slow witted, obviously. She is the absolute WORSE teller that this branch has ever had. I mean this girl interrogates you, for just a deposit; imagine doing a cash withdrawal!! Good grief! Why do I need to show ID just to put money in my account? I’ve been going here for quite a while and this girl makes most visits nothing short of a banking nightmare!! I would advise anyone who banks at this location to steer clear of this girl or you’ll be at the bank much longer than you anticipated."

"The staff in this bank's branch is absolutely incredible! From the branch manager to customer service reps at the desks, to the tellers; they all give superb customer service!! Very professional, knowledgeable of the bank and their products, and courteous, to say the least. I only went in to find out about a specific account and the customer service I received was nothing short of amazing, never experienced such great and high energy from a bank's staff. I would recommend everyone to go here for your banking needs, you won't be disappointed, at all!!"

"My recent visit to this bank was nothing short of a customer service nightmare. I came in with a simple request for a wire transfer, only to be met with utter incompetence and rudeness. The bank manager's (Robin Pennacchio )behavior was appalling. She couldn't be bothered to acknowledge me when I entered her office. Instead, she unceremoniously instructed her colleague to have me wait outside while she attended to my request. When I confronted her about her rudeness, her response was shockingly callous – 'who cares?' she said. It's alarming that a bank manager, of all people, displays such a blatant disregard for customer service. This experience was not just disappointing but utterly disgraceful. I urge anyone considering this specific branch of Apple Bank for their financial needs to think twice about the quality of service they'll receive."

"This place has terrible customer service. The tellers are o.k. most of the time. However, the people at the desks are usually nasty and sometimes even seem hateful."