Apple Bank,

7415 5th Avenue, Brooklyn, NY 11209

"Every time I enter the bank and wait by the cubicles for assistance the manager who sits up front closest to the entrance NEVER says she will be with me shortly nor does she EVER say welcome to Apple bank. Each time I required assistance from a branch manager, this same manager never gives me eye contact. After 10 minutes of waiting, she says while still looking at her computer screen, in a stern voice, "can I help you?" On another occasion she called me after waited 10 minutes this time as well-still without eye contact while looking at her computer screen. I told her I had to get my ID from my car which was parked across the street. When I returned, she left her desk and was in the back where the safe deposit boxes are. She remained there for so long that another representative had to assist me. On another occasion I witnessed a customer waiting for a manager who was helping him to return. He said, " I am waiting so long, she just left me." That same manager who sits by the entrance asked the man, "Can I help you?" The customer explained that he was being helped by another manager but . she left him and said he was waiting for 8-10 minues. The manager said to him "No, you've been waiting three minutes." There is one very understanding, knowledgeable and helpful representative. As you enter the bank, she sits on the left side in the back cubicle. She's always accommodating."

"OSMAND AND OLENA VERY PROFESSIONAL THEY ANSWER ALL QUESTIONS AND TAKE THERE TIME EXPLAINING EVERYTHING TO THE CUSTOMERS PROFESSIONAL SERVICE"

"Disrespectful and rude. Both bank tellers were behind the desk and looking down. I’m waiting for someone to look up and see if their are any customers. Like me?? They finally realize that they need to do their job and help customers. If I didn’t need a second bank I wouldn’t bother going here. Every time I come here this place is Empty! No customers. Gee I wonder why? Don’t bother coming here. This bank is irresponsible"