Chase Bank

"If I could give less than one star I would. For started This issues is concerning my dad who is 82 years old. I am a victim of bank fraud through Chase Bank . In February 2024 a person began making withdrawals from my business account to GSBank Apple Card app. He made several transactions that total to apx $9,357.19. I was not made aware of this issue until my account was -1,647.34 which includes overdraft fees. This was on June 18th, 2024. I do not know know this person who did it. The bank claims that I authorized the person to do it because they had my routing and bank account number. I haven't been receiving any bank statements for several months from the bank.  I filled several claims that have all been denied.  I went to the Flatbush Branch located at 883 Flatbush Ave. Brooklyn , NY 11226. after learning what transpired with my account and closed the account on approximately on June 22nd, 2024 and the account was not officially closed until July 29, 2024. When I asked them why it took so long they said it was because the account was in the negative and couldn't be closed until then. Mr. Joseph at Chase Bank never shared that with me. They waited until I got a refund from my car insurance that was deposited to my account before closing it.  They took the amount they said I still owed them and sent me a check for the difference. I feel violated that the bank that I have been doing business with for over 30 years did absolutely nothing the protect or help me. Please consider wisely before doing any business with Chase bank."

"I discovered that Chase gives out red envelopes for Lunar New Year, so I went to see about obtaining some, thinking it was a considerate gesture. The teller, a very kind person, agreed to assist and asked for 10 minutes. During that time, he consulted the manager, who unfortunately mentioned discarding the envelopes. With 10 days left until Lunar New Year, it's disheartening that they were disposed of so soon. I was hinted that maybe if this were in an Asian neighborhood, there would be some. However, in this very diverse neighborhood, there’s no possible way that people would celebrate Lunar New Year. As a black mom with a half-Chinese daughter, I find it disappointing that they didn't wait until after the new year or consider the possibility that people in the neighborhood might want red envelopes."

"Opened a business account here, acct manager named Eddie said there was an offer for $500 for having a certain account balance for more than 6 months. I met the requirements but never received anything. When I inquired about it (had to go in person) it turns out he forgot to send the offer. Said he would follow up but never did. If you're opening a business account don't do it at this location."

"I came to this branch to sign documents. They had me waiting for an hour and then nothing! The receptionist told me they had one banker today, and he was seeing someone else. Later she said he was on a call. I asked the banker as he walked into his office how much longer it would take before he saw me. He says he’s waiting to join a meeting online and then has a call. I said, but I waited an hour to see the only banker. He said I should schedule an appointment — just like that! Even though I have waited an hour! This isn’t business-friendly. And I must also say that my transaction is for a business account."