Chase Bank,

2100 Linden Boulevard, Brooklyn, NY 11207

"Never in my life have i had worse service at a bank. Made us wait for over an hour and then lied to our faces about requirements for a business account that we already had. Wasted our time, rude the whole way, and did nothing to alleviate the “issue” they cooked up."

"You’re greeted by the homeless people at the door. The place always looks like it’s always need of a cleaning. The staff look like they never want to work. Chase is such a different experience in the outer boros then it is in the city."

"Had a very pleasant visit. Had a minor issue & the teller( didn't get her name). She has long braids & was @ first window. She was very helpful, she answered all my many questions. I didn't feel like she was rushing me. Thanks"

"At all cost, do not enter this bank. I really felt like I would die from old age waiting on the longest line ever. I get that they have come up with machines that can do what a teller does but it doesn't. The ones who are like me that have a situation that can't be solved by a machine have to wait on line for one teller. The rest of the chase employees turn a blind eye to the lonesome teller and offer me water and ask if I need a deposit slip. No, I need them to help the one poor teller get the line down."

"I love coming to this bank since the renovation. The tellers are always courteous and although it may be crowded at times the service is usually fast. I recently went in the bank to withdraw money on a Friday, I guess it was at the same time people were getting their Social Security checks. The wait time was an hour and a half, the tellers were alternating between 1-2 tellers at a time. This day was ridiculous and until that day I never was waiting in line this long. They need to have more tellers at the windows and less in the cubicles because when the capacity of people accumulate to this extent additional help is needed at the windows. I noticed there were 2 Kiosks machines placed in front of the empty teller windows for individuals to use, but there wasn't any tellers available to assist people in using them. That also presented a problem and contributed to the long line. Prior to initiating these new devices people should be instructed on its use and it should be able to address all the needs of banking if there are going to be only 2 tellers to service a large community. I still enjoy conducting my banking transactions at chase, but in branches located in communities such as this we should be issued the same commodities as experienced in Manhattan or downtown Brooklyn Chase banks. We should not be deprived in any way."