Chase Bank,

127 7th Avenue, Brooklyn, NY 11215

"This branch is one of the most unprofessional branches. Made us wait for 30 minutes to tell us they have to make an appointment."

"This branch improved tremendously! I have not been here for few years (and have not been happy with the branch in the past), but today-I was impressed!!! New, professional staff. They solved my problem within minutes! The staff were extremely helpful and very knowledgeable!!! I highly recommend this branch now!!!"

"Terrible bank. Went to open a savings account cause I was in the area. I had someone name shamecca Andrew’s helped me but unfortunately she is new (literally her first day on the job) she made some mistakes and she did not realize until I left the bank. She wanted me to come back right away to fix it but I couldn’t since that was my only free time. Now I am in a predicament if I don’t return to the bank asap to provide the information she forgot to ask me for, they will close my account. It is so hard to find free time with a new born and the only free time I had she did not know what she was doing so I have to find time again to correct her mistakes. Train your employees better. Such an inconvenience"

"Walked in the branch, no one there to greet you. Then I asked for a notary and they said they dont have a notary. No smiles nothing. I remember when I use to work at Chase it was a requirement to greet clients with a smile and walked to over to your desk. I guess 2022 customer service dont matter no more. The branch wasnt busy at all maybe one client inside."

"Update: It's September and my case continues to be unresolved since May, due to the dismissive attitude of the different departments who don't care to make clients re-do the same operation over and over and over again to then get a letter asking to do it again, when it had been done several times following their own instructions. I feel deeply frustrated. I have wasted hours of my life on the simplest of matters in this bank. Inefficient. I don't like to write reviews that can damage anyone's reputation but I have completely lost my patience. The service at this branch is in absolute decline. If your issue is not a traditional daily banking need, you are out of luck. I have been trying for 3 month to resolve a simple issue, deadline passed and I am still back to the beginning. I will change this review if I see positive and effective change."