Chase Bank,

444 5th Avenue, Brooklyn, NY 11215

"My account was closed by Chase. I went to get a cashier's check for $10, 000. I initially could not find my bank card. I finally did...standing at the teller's counter, desperately looking for the card. Found it!..The teller then said, 'Why did it take you so long to find the card?' I cannot give you the check...What!? !! You are refusing to give me MY money from my account. ..because it took me TOO LONG to find my card!!!? I was extremely upset as I had to get a deposit made in person on an apt by 4:30 and it was 4:00. I 'threw' my card under the 2" opening (I measured it subsequently) as much as it is.possible to throw a bank card under a 2" slot. The teller.started YELLING that I had assaulted her and she was 6 months.pregnant...at this point the.manager came.over and gave me the check. A month later, I received a notice that my Chase account of 17 years was closing in one month due to a 'dispute with an employee.' One month was not enough time to get my crucial 3 direct deposits transferred to my new bank. Since then two City of NY direct deposits and one Social Security Retirement direct deposits have landed in the closed Chase account. I have been refused access by withdrawing the funds. Chase has sent one check which took 22 days to receive. The others I have yet to receive. The damages incurred included having to take out an $8,000 loan. I am going to Civil Court, but this takes months. By now, anyone reading this has figured out why I gave one star. (I gave one star because there are no negative stars.)"

"These guys are so cheap (stopped paying their security guard) and hate the homeless so much that they’ve locked the atms even to cardholders after midnight. Need cash for the bar, or the cash only taco truck? Need to deposit money after working the night shift? Well, *%#! you, I guess"

"Jackque the teller literally was the sweetest during his process of helping me he can tell it was my first time asking for help and guide me through everything. Literally made me feel so comfortable he was the best we need more people like jackque"

"The ATMs work but service is terrible. My child was robbed in the bank here and the bank would not create a report unless the police arrived and took the report in person. Recently a friend went to open an account in the afternoon and, though there were clearly people there, they said there was no time as they were about to close. It was 4:25pm."

"So many people hanging around the ATMs after hours begging for money. I felt so uncomfortable last time I needed to get some cash. It’s ridiculous that Chase is not doing anything to prevent this and protect their customers."