Chase Bank

"I needed someone to verify for the US Treasury that I had an account at Chase Bank. Naima Alom, Asst. Vice President, Chief of Uselessness, chose to cite and internal memo as to why she could not provide me with a stamp/ seal/ medallion/ signature needed. When asked for this policy in writing, she could (would) not provide. I called the main contact number and I was told that they will get me on the phone with someone at my local branch to help me because they should be able to stamp my forms (the same branch I just left). What. Type. Of. Circular. Logic. Is. That? Anyway, everyone I spoke to was polite. Just ineffective. Shout out to Tawana though."

"Terrible customer service never answers. Waiting really long just to get my new credit card in the mail because they didn't answer me last time. 7 to 10 more days because nobody here answered or attended to me when I called about not receiving my card past the days I'm supposed to receive it."

"If you ever need to make an appointment, please make sure to make it with Tiwanna. While I have had a couple less than stellar experiences with a few tellers at this branch, the personal banking experience with Tiwanna is amazing. She caters to all your needs and goes above and beyond to make sure you get ALL of the answers you're looking for (which is a relief since so many people turn you away if they don't have experience with your specific issue)."

"We scheduled our meeting with banker a week ahead. We changed our work schedule for that appointment. The night before the meeting we received a confirmation about the meeting. When we arrived there, the banker was not there. We waited over an hour and other banker said we need reschedule our appointment. They could send text messages or email instead let us went there and wait over an hour for nothing. They are not responsible for their clients. The worst banking experience we ever had."