Chase Bank

"This location is located right off Cross Bay Blvd and has a parking lot and paid street parking if the lot is full. Their bankers are friendly and helpful and we truly appreciated the advise given on the day of our visit. Thank you Janeth G. for a wonderful banking experience - we look forward to continue working with you!"

"They NEVER answer the phone. This used to be a great branch and they were proactive. Not anymore."

"Disappointed… I suggest you take your business to another branch.. Had to open an account today made an appointment like about 2 weeks ago just so I can get the time. Showed up and another person said “O she’s not here today she’ll call you tomorrow to reschedule. How incompetent and unprofessional can these people be."

"Had me wait on line for 10-15 minutes, only to get to the teller window and be told they don't have 1 roll of quarters to give out. It's a bank, how don't you have rolls of quarter's to give out? I had well over 30 minutes before closing time as well. Teller didn't even offer any other alternative for giving me some Quarter's, just said we ran out of quarters, sorry. I requested $5 in quarter's from his draw and was told the machine would jam. After telling the teller I'm not leaving till I get some Quarter's cause you have 3 teller draws open and i find it hard for all 3 of you to not have quarters,I was given $5 in quarter's and told make sure too come earlier cause quarter's arent available later in the day. Customer service was unprofessional and I believe the teller was only telling me no cause lead teller told him to say no cause they probably counted out the coins already in the safe before closing time."

"My mother and father had a joint account. Each with a separate account number and they each have their own bank card. My father passed away late December and they froze the account. They keep giving excuse after excuse saying social security had to take their check back, we took them the letter saying so, they got a death certificate. The manager thinks my father gets two checks and two months later, it's still frozen, she clearly can't tell the difference of a living person's account and account numbers. IAnd they keep on charging a fee for inactive use, how if it's frozen. Called too many times already on this."