Chase Bank,

MetroTech Center, Brooklyn, NY 11245

"Nathaniel is great Explained to me about the exchange rate on Euros Helped me get some for my daughters trip to Italy The security guard was pleasant as well"

"This review is specifically for Sana Parvaz as she went above and beyond in trying to rectify the issue we were experiencing. From last week I had an issue ordering a checkbook. Tried online through Chase.com-failed, something with deluxe website maybe, maybe not..called them spoke to chase reps on the phone also ran into an issue. While on the phone was brushed off and told to try again later. Ok, tried again few times in the next few days..failed miserably. Decided to stop by the physical chase brand and was greeted by Sana. She was phenomenal, very personable, friendly and courteous. In fact other staff members were great also, even the branch manager greeted me and thanked me for using chase and coming into the branch. Sana was able to assist me and I highly recommend her, the woman needs to be promoted."

"I don’t know how anyone can give this chase branch any bad review’s! Been coming here for 3 years and They have always been super helpful and friendly."

"I tried to deposit a new $100 bill into the ATM and it kept kicking the bill out saying the item(s) could not be read. This happened at both machine. Matter of fact this also happens at other chase branches. What’s the problem?? It was a new bill. This caused a great inconvenience. Not to mention that you couldn’t even enter the other vestibule on the other side of the bank to even try those machines."

"Great, helpful staff & it's always clean! The 4 stars is because the ATM area is currently closed on Sundays. I don't know the reason for it, but it's disappointing and inconvenient. I hope they rectify whatever the issue is and the ATM area goes back to being available 7 days a week!"