Chase Bank,

402 Myrtle Avenue, Brooklyn, NY 11205

"I was lucky enough to have banker Jasmine Felder at Myrtle Ave Chase help me on a very complex account issue that she worked on tirelessly for several weeks to resolve. Her diligence, commitment, compassion and patience are inspiring. Her and her team at Myrtle Ave should be commended for their quality of service. It makes me happy to have such an great asset in the neighborhood."

"Went to chase to open an account, security said sit down sir. I waited for an hour and a half just to have personnel come by to ask me what accounts would I be opening today and not see me but make another appointment to be seen in the afternoon when I was there before 10am. Worst experience I’ve had at any chase site. Never will I ever bank at Brooklyn locations. One bad experience is enough for the borough altogether. Manhattan it will be. Don’t bank in Brooklyn it’s a waste of time for sure."

"Used to stop here to use the atms but the past few times there's been a gentleman outfront asking for money. Today he started cussing me out as I walked away for not giving him any money, i turned around in shock and he proceeded to cuss me out even threatening to "break my jaw". I don't need all this at 11 am when I'm just trying to withdraw some cash. Same guy has threatened me before and became physically aggressive with me a few years ago so I should have just avoided this branch to begin with. Lesson learned, even though I live right around the corner I won't be back to this location after being physically threatened today."

"This place is totally mismanaged. The employees are all nice but my first business appointment was with the manager, who didn’t show. I was told the system shouldn’t have let me make the appointment. Finally when I setup my account I have spent months getting various letters for more documents needed or my account will be closed. Today, months later, I had a 9am appointment with someone who didn’t get into the office till much later. Traffic happens bud if the start time is 9am, it makes no sense to schedule appointments right at 9 and be running in at the last minute, let alone be late and have clients waiting. Seems like common sense. I’d get your business account elsewhere."

"Had the best experience at Chase today thanks to Cheryl who helped me open a savings account for my small business. Not only was she friendly, but super knowledgeable- she went out of her way to help me in every respect. Walking me through app features, details about my new account, making sure my address was up to date (and helping me update in the system). Absolutely wow. Really special how customer oriented she is and how willing she was to help. Worth noting the other staff members on site were also friendly and attentive. Highly recommend this branch."