Chase Bank

"The banker name Rabbaka Gonzales open a business account. But she did not tell me that I have 500$ promotion. And also she did not help me to open online banking. So why we are doing business with chase. The biggest bank I USA. Customer service are suck. I will never recommend my friends and I will close my business account with chase."

"They failed to help me out many times, most of them aren’t happy about their jobs either."

"The lady name Ruben was so rude with me. I don’t recommend anyone to do banking with this branch."

"Vann and Jonathan were very helpful. I appreciate the extra steps Vann took to meet our request for a zero interest savings account. They were incredibly courteous and professional and I can’t stress how appreciative that made us feel."

"One of the guys that works there is friendly but I think he misunderstood my issue regarding my account and now my issue became more of an inconvenience rather than solving it. I went there the next day to speak with another representative to fix this mistake, but she couldn’t but advised me how to fix it on another day (Totally fine, I understand). However in between conversation, she diverted my urgent issue into advising me to do something else with my account, which was not my concern/issue at that moment. She was kind of rude, flexing that she worked there for 30 years, and while I think that’s a great achievement and she’s establishing her knowledgeable credibility, she was not considerate enough with my issue. Thanks for the helpful advice but I think she could’ve been nicer. Also what I found kind of ridiculous: She told me when coming in to sit and speak with a representative, I need to come in 1 hour before they close. Like what? Your hours are 9-5 Weekdays, 9-2 on Saturdays, and closed on Sundays. Personally it is a tight schedule for myself when I’m busy with work and school. I can barely make it in a couple minutes before 5, and I’m grateful when I got to. If you have a customer coming in at 4:59, it’s your responsibility to take care of them. Imagine you had an urgent matter/emergency like going to the pharmacy to get medicine… they close at 10:00pm and you show up at 9:55pm… I’m sure you’d want to have your urgent matter taken care of. Same thing! 5:00pm/2:00pm is pretty early for closing time and while I understand you have matters outside of your job, it’s your responsibility to do your job regardless while you’re there."