Chase Bank

"close to student palace, convenient"

"If you can I suggest avoiding this Chase at all costs. It's filthy, the ATMs are always down and Josefa is the nastiest person I've encountered so far! I had a question about a CD and she was completely dismissive, looks and acts very manly too"

"WOW. Haven't been moved to make a review in a long time. Just walked in there to ask them to verify my ID to finish opening a new joint account with family out of state-You would think they would want to help a brand new customer they're always begging to get. 4 bankers sitting there, only 1 customer in the whole place. Security guard scrolling thru her phone. The head teller guy and multiple other tellers...no one in there..Literally somehow they would not help me. I pushed back asking the teller to go ask the bankers sitting there with no customers if they could pretty please do this 10 minute thing for me-Nope. Literally a joke. Wanted me to make an appt and come back next week. Today is my off day. I sought out a branch open on Saturdays. Wants me to take time off of my job to come back when its convenient for them. Then finally fought thru the cust service line to reach a different Chase 10 minutes further from me-The gal said "No problem, that only takes 10 minutes anyways, come in whenever, I'll help you". Ashamed of yourselves-Not only are you in an awful location, you treat the customers that come there to get help to give your bank money, horribly. The bank at Astor Place was SUPER helpful-Go there instead."

"I’ve been calling all day. No one picks up. Horrible fraud protection system. I live in another state and they allowed someone with a FAKE drivers license to withdraw from my account. Didn’t ask any of the security questions I put in place. Should have checked if the license was fake considering it’s out of state. This and the New Jersey branch in Union both allowed the same thing to happen. The fraudsters called the bank prior and Chase noted the suspicion and didn’t even call me. Could have prevented this whole thing The entire Chase Bank is horrible. Customer service doesn’t communicate with each other. Bounces calls all over the place. CHASE IS THE WORST"

"THE WORST CHASE EVER. I have been here since 445p for a quick question about an error in my statement. They asked me to wait. Once 5 o'clock hit everyone got up and said I'm off so I can't help you. Wait for the 530 guy. Which is one guy who is currently tied up with a customer. All I need a quick question. No one can help still waiting at 510. I understand the need to leave by exactly 5pm but it's really sad that they forgot customer service and couldn't help. If you need a helpful banket go elsewhere for sure. This place gets 1 star because of the security guard who is nice and attentive."