M&T Bank

"Reading all these reviews on customer service I am confused, and assuming they got rid of the toxic employees. I called this branch to help me with a time sensitive wire transfer that was being made and Scott was the absolute best person I have ever had the pleasure of dealing with. He was genuine in his want to help me, and he was on top of everything, called me back to update me, went above and beyond by making numerous calls to departments trying to resolve my issue. Over the course of 3-4 days he has been patient and understanding with my situation. I hope his higher ups read this and realize what an amazing employee they have!!!"

"This has been my bank for more than 7 years. There is always a feeling of welcome. The manager, Jerry, is always in view, knows who you are, and makes sure everything goes smoothly. Furthermore, M&T is involved in Long Island City community activity. Keep up the good work M&T."

"Where can I start. I hope corporate reads this too. Flame on!!! First the machine after 10pm can completely shut off or go blue screen. I have seen it a lot. Middle of a transaction. Just wow Second the machine took my card and said call customer service. In the middle of a transaction. I had to order a new card. Or take time from work to get the original card. 3rd. The machine gave me the wrong account info. Lord. I'm a good person so I logged out. Karma. The staff are good. I had no issues there. They lost my business. Lastly. Bums sleep in the ATM room at night. No security"

"After being a loyal customer for 8 years and having two car loans with this bank, I had about enough of the rudeness from the old lady with the glasses behind the desk at this branch. Steer clear away from her. Not helpful at all, very slow, very immature, and very unprofessional which had influenced me to just close all my accounts at this bank. I always prefer to do all my transactions with the next teller who always lets me know about new promotions. It's a shame, had it not been for her behavior, I would have allocated all of my savings into this bank but when all the other competent tellers are off or not available and I have to be stuck with her handling my transaction, it's better to go elsewhere to another bank and receive better services as well as better interest rates."

"Im quite shocked how this company even received a poor rating but we have a certainly positive and pleasant experience with them. We are a fairly newly wed couple and just closed our second loan with this bank and they have been great both times. Our first was last year for our recent move and most recently a debt consolidation last month. My husband and I took the time and researched around and found them to offer the lower rates. Super intimidating at first most especially when we don't understand how the whole process on getting a loan begins but they were knowledgable, professional, patient in answering our questions and most of all super fast with everything . They processed all the required documents we turned in so quickly and made everything simple on our end. Next time we are in the market for a loan we will for sure check in with them."