HSBC Bank

"Not a welcoming place, with staff that seem to be doing something else, and since they happen to pass by near you, they ask you if you need something."

"They will treat your ("Premier Client") assets as if they are theirs. Several times over the years, I lost access to my securities, checking, or savings, for days, and without warning. Had funds transferred by them to the wrong account... and charged interest for it. Once I discovered their error, they failed to correct the difference and did not even apologize."

"HSBC are the worst bank. They’re a nightmare to deal with. The customer service is one of the worst. I’d never advise anyone to bank with them."

"Worst service ever! I tried to withdraw cash from the ATM. After trying multiple times I gave up. I don’t know why HSBC ATM machine doesn’t recognize their own card. Then I went to Bank of America to withdraw cash and was done within a minute."

"If I could give it 0 stars I would. The worst experiences with this bank- I have now given up and finally decided to change banks to Chase as they are much more customer focused with people to speak to. I have a long list of bad issues with this bank over the last few years but the biggest one is their ‘fraud’ reporting. I travel, and almost 1 out of 10 transactions I make is reported as Fraud and cards are stopped - embarrassingly so - no matter how many times I tell them I am traveling - it then takes 24 hours for updates to get my card working sometimes. Checks take 5/7 business days to deposit and clear if paid into the bank but there are so few banks around I have to mail them. I am a ‘premier’ client and meant to have a relationship manager which is not the case, it takes about 1 hour for any simple conversation with a person to do anything with their call system. I transfer money to people, it can go ‘missing’ in their system for days, they blame the person’s bank receiving but it’s HSBC as no one else has these issues. I have been a client (since I was 2) for 42 years with mortgages / loans / family history and they simply do not care about their patrons and are inefficient and incapable at offering a competitive banking service."