Chase Bank

"Today during the deluge, May 27, 2024, I saw a gentleman seek shelter from the pouring rain. The scaffolds were no help as they were leaking on those of us walking under them. This was a torrential storm. The man sought shelter under the entrance to Chase. This was the only dry spot. A bank employee came out and told the gentleman that he could not stand there. The poor guy just walked off into the storm. I will be sure to switch my auto loan from Chase to another lender ASAP."

"Their wonderful bank manager Maria went out of her way to help me. I was confused about a new estate account I had to open and she helped me step by stop, making sure.I understood everything clearly because it was all so new to me. She helped me with an IRS form and was always available through the process. I worked with Chavi in actually opening the account and she as well was so helpful, kind and caring to be sure everything was perfect. I highly recommend this branch, they are willing to go beyond to make sure you’re comfortable with whatever must be done."

"I set up a business checking account with "Customer Service". Couple months later I get a message my account is closed for verification issues. After hours on the phone they admit that they entered the wrong last name... And they can't help me once they close an account but would be happy to help me open another one. The branch manager would not respond to email nor take any more calls they send me to an escalation department for more time wasting. I found thier refusal to write an email apology or admit what happened in writing very telling. Already at wits end with chase and international banking is, this event literally stopped my online business... All these chase bank locations mean they they are more sales than customer service. Check around for interest rates. Or consider something like Sofi a new online bank with no fees."

"A wonderful branch to visit. Mr. Chu Chen helped my mother and I find documents from almost two decades ago for closing of our condo near Lincoln Center. Many thanks to Chu and his colleagues at the branch for helping us to close in time. They found the document within only few days! We could not have closed on time without his help. Definitely recommend this branch. Thank you so much!"

"Convenient location but my encounter with a bank teller was not pleasant. They showed no appreciation for my business and did not respond when I greeted them and asked how they were doing before making my request in an effort to be polite. It’s no wonder there are more machines than tellers now."