Bank of America Financial Center 550 7th Avenue, Manhattan, New York 10018

"I think I’ve actually seen the worse customer service from here. I have a literal problem with this specific bank that one’s user provided since I have this whole money situation with said user, for bout 10 months now. Said user says “they don’t need contact info, we will use their discord also” BASICALLY having that bank account’s customer social media like a bird messenger between two. Promises were unkept, caused me stress and unavailable to save even an ounce of money because it’s policy and must pay too. -From another state PS: I don’t know what’s left of this fee and tax, and I don’t know HOW does a CashApp $100 failed pay that’s “pin” turns into paying $8000-$9000 fee to CashApp to now paying THIS BANK. I am not on overdraft fee, but that specific user is since their account is negative."

"Karly beautifully showed and explained how to set up my BA app and how to use it for my banking. Great saving of my time."

"One of the worst banks I have ever been too. I am a business client with 3 accounts and over 500k inside these accounts and have been with BOFA for 22 years - my deposit got held which is fine, it was a big amount but today is day 10?! - Just wanted to speak with business rep and instead would not even let me speak to anyone other then the cashier - said 2 hour wait by lady with IPad. What a joke, Literally did not want to help period at all other then give me directions in a snow storm to another beach. Horrible customer service - horrible way to treat customers. Only reason this is two stars and not one is because Matt the manager talked to me on my way out. You should hire more Matt’s and less front door lady with iPad & lady behind the counter with the it’s not problem attitude - shame on you for not caring at all. Currently sitting waiting for a manager to come - if they will resolve my issues I will change my rating - Bank of America you are a branded front facing entity - take care of the people who pay your fees monthly. Update for everyone - Matt said goodbye and good luck 45 min can’t help me make payroll for my company - say good bye to me Bank of America I will be moving every single account and credit limit to chase private client You are all the worst - NEVER DO BUSINESS WITH BANK OF AMERICA"

"Karly helped me with setting up my new debit card. She is nice and patient and she told me a lot of things about protecting my privacy and money. She is gorgeous and I hope to see her again"

"It seems petty to write a bad review for a bank but the amount of times I had bad interactions warrant this review. You need more tellers at all times. Why am I waiting 20 minutes just to get some change? The manager jumps in to help but when he's busy we're stuck waiting an unreasonable amount of time to get anything done. There's a very efficient female teller but I've only seen her in the late afternoon. Another female teller who works mid day has a bad attitude that's exacerbated by her obnoxious gum chewing."