TD Bank

"Always slow lines. That's why I don't like to bank uptown."

"Plan on waiting an hour to be helped for literally anything. The service is a joke."

"Never again would I visit this location. The male manager stands around laughing and joking with the female tellers. It’s okay to have a fun work environment, but when you have customers standing in line waiting To be assisted or helped and no one acknowledges them that is a problem. Never have I been in an establishment where no one has any respect for anyone. The security guard has more respect for anyone walking in this location. If the security guard wasn’t here the there would be no one to help or assist customers. The security guard should actually be the manager of this location and the actual male manager should take his non customer Oriented self to classes to learn how to actually run an establishment, instead of Looking like he’s trying to set up dates with all of his bank tellers."

"I’m only giving one star because I had to. After a personal check was flagged for what TD bank assumed was fraud, my account was put on hold for two weeks. My grandmother, who gave me the check, let me know that not only did she approve the check through her bank but that the funds were removed and released to TD bank. But still not in my account, I returned every couple of days for TWO WEEKS while TD bank insisted that the check’s signature wasn’t the accurate check. The check I watched my grandmother write and sign. After being embarrassed and diminished day in and day out, a very nice rep Jason helped me out and cleared the situation. Fast forward to yesterday. I was given another check from my grandmother and I decided to go directly to the manager, whom I spoke at depth with on more than one occasion during their disgusting process of determining the check’s authenticity. I explained to a teller what I was there to do. She was confused and after I explained the situation before, she instructed me to take a seat and the manager- who was with a customer- would take me next. I took a seat and another female rep came to me and asked if I needed help. I let her know I was waiting for the manager. I watched his customer leave his office. I watched the same female rep walk past me, into his office, have a lengthy conversation with him, then leave looking at me on the way to her desk. Jason came again and asked if I needed help and I told him again I was waiting for the manager. Ten minutes after the customer left his office, I peeked in the doorway of his office and politely asked if anyone had let him know I was waiting to see him. He said no. I was enraged. I laughed and walked into his office, explained why I was attempting to deposit the check directly with him, and was told that- even after I told the teller what I needed to do, and l was told to sit and wait for him- he could not perform that task because he didn’t have a cash box. Angrily, I went to Jason who sat and empathized with me. While he was getting my stuff situated, the first teller called his name and of course I looked in their direction. She was calling him over to her while no one was on the line. Seeing he had a customer. Knowing it was the same customer she incorrectly instructed to sit and wait for someone who was never informed of anything. He told her “Let me take care of this customer first.” This branch is a joke. The tellers need to be retrained on how to efficiently pass messages along and to know what managers can and cannot do from their office computers. I will be closing my account once my check has gone through. Too much hassle for the such a “convenient” bank."

"Tellers are friendly and efficient. They welcomed my large dog with open arms and ask about him when he's not with me. They remember my name and great me every time I walk in. The staff is patient in the face of a lot of rudeness from the clientele. So glad to have them within walking distance."