Santander Bank Branch 1416 East Avenue, The Bronx, NY 10462

"Branch banker was very unhelpful. I came in for a transaction but also wanted to open a separate account. When I asked the banker she said she only does “appointments only”. When i left the branch 15 minutes later after completing my transaction she still had no one sitting at her desk. She had more the. Enough time to complete opening my account since Im a current customer."

"Disgusting attitude! Your only job is to sit on a chair and count money and give it to the customer and deposit checks! There's only one teller open with 5 people on the line while there are two gossiping and watching the line pile up. I don’t understand how someone can clock in and just be inconvenient to their customers."

"Horrible Staff. The male teller is the only that works while the front end manager observes and gives orders regarding things she does not know what she is speaking about but does not help customers waiting online for over 15 minutes. This branch needs new staff that wants to work. Telling people to go the machine then why does she need a job? She don't."

"Need to educate and update your staff about procedures especially when you're telling the wrong information. Got a letter in the mail to call branch or walk in person to update my business contact/files, and etc. Spoke to someone who "supposedly" did it just to have my card blocked. Called again wouldn't help told me I'd need to come in person. I eventually called a rep who eventually found me a branch who helped me clear the block off my account after submitting some personal details to his email address. This left a very sour taste in my mouth so I'll be shortly just removing all my money and closing the account. Personal skills are SUPREMELY LACKING and KNOWLEDGE. The knowledge of the procedures at the bank they work at are even worst. Good Riddance."

"I am very disappointed, I have been with this bank more than 25 years. But from last 2 years every time my experience is horrible. Personal bankers are the worst one, they have the biggest attitude, act like they are doing you a favor. They don’t even maintain any time when you make an appointment."