Chase Bank 695 East Tremont Avenue, The Bronx, NY 10457

"CAME IN TUESDAY 2ND APRIL 2024 AT 748AM USED THE ATM TO WITHDRAW CASH FROM MY EBT CARD AS I USUALLY DO. OH MY GOD IT KEPT SAY DENIED WHEN I CALL MY EBT CUSTOMER SERVICE IT SAY I HAVE NO MONEY IT WAS JUST WITHDRAW OF $90.00 THAT BRANCH THE ATM OUTSIDE IS SKIMMING EBT CARDS. I HOPE THE MANAGEMENT TAKE SOME SORT OF PRECAUTIONS TO PROTECT CUSTOMER BECAUSE I ALSO HAVE A CHASE BANK ACCOUNT MANAGEMENT AT TREMONT AND CROTONA PLEASE PLEASE CHECK THE MACHINE"

"This was beyond the worst chase I ever visit from dodging bums at the front door to risking it all by putting my finger in little hole just to get inside the chase . This is totally unacceptable , I should never have to stick my finger in mystery hole risking hepatitis or even worse staph infection please fix your establishment . Pictures are below for the proof ."

"Great customer service… welcoming staff… prompt service. The wait is not too long. The international wire transfer service is very efficient. The money is sent out on the same day. Just great!"

"I think that if the ath area is closed, the duty is to have the lights off so as not to waste time going down in the rain to find out that it is closed, they have nothing to say to the client, we are several people who come to this Check in is 1:30am and they don't have anything to let us know it's closed! It is a lack of ethics and respect for the client who comes from his house here and is closed without anyone knowing!"

"the branch as a whole is about average, no complaints really, i have conducted business there many times with no issues! from beginning of 2018 until around sep/2020, the tellers are nice and handled transactions with ease! even thought my overall opinion of most chase branches is not to great,but this one was okay! i am mainly encouraged to write a review because of the great experience i had which was a business matter that should of been resolved in the first pace when i visited 2 other branches with almost no help, and each one wanted to throw the task on others! I finally tried this branch and Mr *Pablo Valerio-Rodriguez* helped me to finally resolve this matter even though it was NOT his own task "since he is a personal banker and not a business banker" to take care of but he did! he at least tried calling the right department and he actually called 2 different departments to finally reach the right dept to resolve my simple issue! also what i liked about him is that he was taking care of the clients who were waiting while he is actually taking care of the current client whenever possible! since they did not have enough bankers at that time! and he wanted to be 'efficient' at work! most others at his same probably would not bother since they "don't have to" Pablo is a Role Employee and everyone in any company bottom to top should be a productive and an efficient employee! i hope one day and very soon he can be promoted to a higher position within the JPMorgan Company."