Chase Bank 1650 East Gun Hill Road, The Bronx, New York 10469,

"This branch serves a very large area and 2 ATMs is not adequate. Every time I try to use the ATM the line is out the door. Chase needs to add more ATMs to this branch or add more branches in the area."

"Set up a meeting to talk about savings accounts , spent 20 minutes waiting for the appointment I made , only to be brought into the office of their financial adviser who aggressively tried to persuade me to open up a CD. Which i would have really considered had I not been deceived. asked if I could talk to the original person I made the appointment with only to be told that they were in another meeting . Colossal waste of time and energy . I don’t even want to bank with chase anymore."

"I’ve been a client at this branch for years, and they’re extremely effective especially for clients with business accounts. I’m unsure as to what is happening but the lack of customer service and attention to customers is concerning. Everything requires an appointment, this is fair but chase should be transparent about what requires an appointment and what doesn’t. Clients arrive and wait to be called or enter for their appointment, in the past someone was there to check what clients needed and direct them this isn’t the case any longer. You have to seek someone out yourself as everyone is always “busy”. You simply just go and stand around. Throughout the years this bank has provided excellent customer service, however with the shifts after covid they have lost the importance of quality over quantity. If slight changes are made I’m sure the branch can go back to before when their customer service was unmatched."

"This branch has some of the worst customer service I’ve ever experienced!!! This definitely starts from the managers and trickles down to the employees. They do NOT offer speedy service at all! Tell me how you can open up a bank account through online in 5 minutes, but if you walk into the actual bank, they tell you it takes an hour and you have to have an appointment even if there is no one there. It sounds like the managers just like to sit around and do nothing all day. Honestly Chase, you’re better off just shutting down this branch and going strictly online, you’d save yourself a lot of payroll that’s going to waste. Or alternatively, get a whole new management team that will actually do some work and provide real customer service and solutions to your customers."

"This branch is the worst. The employees move at a snail’s pace and simple tasks are drawn out. Huge waste of time plus the employees are incredibly incompetent. I spoke with a supervisor and they were incredibly rude and disrespectful. I don’t understand how Chase can keep their customers in the area when they have a team underperforming at this level. I might just have to take my business elsewhere."