TD Bank 640 East Fordham Road, The Bronx, NY 10458

"I walked into this branch today at 12:30 PM attempting to open a bank account. I was unable to due my ID being expired, which was to my own fault. But one thing I will say is the customer service of the woman I encountered today was distasteful. I don’t recall her name but she was an African American woman with glasses, her hair was in a bun with a bunch of skin tags on her face, was abhorrent. Snatching my ID out my hand, flinging it back at me, talking to me in a disgusting manner. I am writing this from my partner’s google account as I don’t have one, just to leave this review. Absolutely disgusting and she needs to be fired."

"Ladies up front are very friendly. Always great service. Manager even had a colleague come out the way to me for some paperwork I needed. Never seen or heard a bank do that. That definitely showed me, they care about their clients."

"customer service is HORRIBLE & most of the staff are unprofessional. The parking lot are full with vehicles that aren't bank customers. TD bank doesn't enforce no security in their parking lot. Even the handicap parking space are being occupied by a taxi driver(s). Update: 12/12/22 This location should be shut down immediately! I observed human feces and used syringes on the side of the bank. ( a school is less than 1000 ft away) They also have a broken drop box. The ground foundation is crumble & it's garbage & leafs around the whole bank. The door handle was broken and there was no parking with a few customers in the bank."

"Rude Manager. I checked in for service about 11:41am. About 27 minutes later, I went in to speak to one of the managers. She informed me that that I needed to wait and someone will call me when they are ready. I was expecting a text message, or my phone to ring. Although I had my phone on me, I'd forgotten that the volume was low. I didn't hear the phone ring. The problem? They didn't bother to send me a text message. The only messages I received were that I was 8 on line, then 3 in line, then 11. All this time I'm waiting outside the front door -- in the cold. I politely go name inside to ask about why I was skipped. One of the clerks goes to the manager. The manager tells the clerk loud enough for me to hear that "she called", "they need to pick up their phones". "They all have excuses" (another client also was there to complain that he was skipped). It's now an hour and 20 minutes and I'm STILL WAITING."