GM Financial Paramus Credit Center

"GM Blackmailing Customers On April 19th, I returned our leased Chevy Trax to the Alexandria Chevy Dealership. I explicitly asked the manager handling the task whether he could give me the license plates, upon which he said that he could not do so because it was not protocol. I asked where the license plates would be returned to (i.e, the DMV, or my mother) and he did not know. He told me to sign a paper, and that I could call GM financial to inquire about the license plates. He also said that my mother could return the keys and manual to the original dealership where we leased the car in Scarsdale, NY. Lastly, he said the final itemized bill would be sent to my email with additional details, which I never received. The manager went out to check the car, and noted no noticeable damages, I did not receive a written statement about it. On April 26th, my mother received a bill stating that we owed $2104.83 in excess wear and damages. Within this itemized bill, it stated that the keys and manual were not returned. The bill said we could challenge the excess wear and damages within 60 days of receiving the bill. By the first week of May, there was still no information on where the license plates were. My mother and I called GM financial, as well as both the Alexandria and Scarsdale dealership, and no one could give us an answer on this matter. In addition to this mess, they informed us that the cost of the “damages” had increased with interest, with no clear path for initiating an arbitration. After countless attempts to reach the right individual a GM financial party informed us that the car had already been sold, making arbitration impossible. In a later call, a representative said they initiated an arbitration process. My mother filed a police report for the license plates and reported them as lost and/or stolen, as no one from GM could tell us where they were located. My mother was able to get ahold of the manager responsible during the drop off of the car (his signature is on the final drop off) and he denied ever meeting me or working on said day. After getting no answers about the license plates or the arbitration, we demanded that GM explain the damages and why we were charged so much for a car, with little success. Several days before dropping the car, I got an oil change, and was informed that everything was good, including my tires (which is a significant aspect of the charge). GM’s only attempt to resolve the issue would end in stating that a manager would call us back - no manager ever returned the call. A promised second arbitration as they claimed seems impossible, since they stated the car was already sold to a new owner. We believe that the lack of transparency and the lost/stolen license plates are probable cause to pursue legal action. In the meantime we initiated a fraud report with the attorney general on July 1 and are still waiting for a response. And in addition, I receive notes from my bank that my credit score dropped due to this unpaid bill."

"This company is a fraud! They ruin peoples credit by false reporting. This isn’t the first time they’ve done this. I will make sure that every person I know in the GM world as a customer knows this."

"If I could give GM Financial less than one star, I absolutely would. My husband and I have been trying to obtain a payoff letter/zero balance letter/lien release letter for our vehicle, which is fully paid off, since February 7th in order to obtain a clean title as our car was deemed a total loss from flooding in January and our insurance will not release funds to us without one of these documents and/or proof of a clean title. Each time we call, they make us feel like they have no idea what we're talking about. We are never able to speak to the same person despite having names and ID numbers. We are one step away from contacting the Better Business Bureau as well as getting a legal team involved. They have completely interrupted our day-to-day life with their negligent practices and have negatively impacted our family. We have wasted countless hours on the phone with incompetent people who truly don't care about the consumer. RUN AS FAR AWAY AS YOU CAN FROM GM FINANCIAL. THEY ARE AWFUL."

"Just disgusting!!!! Their hours says 10am to 2 pm in the email it says 9 am to 1pm, I'm calling them for 2 hrs now still says they are closed but their business shows open on the website. I regret financing with this company i just do!!!"

"Horrible customer service. Spoke to a guy named Jeff who’s the senior representative as he kept stating while yelling and raising his voice. Account apparently matured without notice to me and was at the end of its apparent contract. A female representative informed us that we needed to not make payment in order for the new contract to go through and we asked several times if that was okay worried about the credit score and they reassured us that it would be fine. Long story short our credit scores went down and this guy Jeff yelling and raising his voice saying his “We told you multiple times” which I advised I was not informed and he did not tell me nothing multiple times. Jeffy got upset and continued to raise his voice. I requested to speak to a supervisor/manager and was transferred and left two voicemails which I have not heard back till this day. Jeff made it apparent that the supervisor wasn’t going to be bothered by something like this. Unprofessional of you ask me and he needs lessons on how to speak to customers. His beginning calls sounds soft until you you explain and then it’s him yelling and talking over you without allowing you to explain. But if you bring it up to his attentions he softens his voice a bit before yelling saying that’s his “normal voice”. This is the last time I deal with a company like this, training and follow ups should be done."