Citizens 1 City Place, White Plains, NY 10601

"Never bank there. Have a few heavy lines with them and Veronica treated me as if I was a scammer."

"I want to take a moment to express my gratitude for the exceptional services you (staff) have provided. Your dedication and professionalism have not gone unnoticed, and your efforts have made a significant impact on our work. Your commitment to delivering high-quality results and going above and beyond expectations is truly appreciated. It has been a pleasure working with you (staff). We look forward to the opportunity to work together again. Thank you once again for your outstanding service."

"I am writing this review to express my deep appreciation for the outstanding efforts and exceptional customer service provided by Citizens Bank in White Plains during a recent challenging situation. The assistance I received from the branch manager, Rafael Sanchez, and his colleague Mary Page deserves recognition and applause. In need of resolving an issue, I approached Citizens Bank for assistance. This was the third location I visited due to lack of assistance; however, Rafael Sanchez went above and beyond to help me open a claim, ensuring that the process was initiated with speed and utmost diligence. His knowledge, professionalism, and willingness to go the extra mile were truly remarkable. Without his support and expertise, the claim process would not have been handled as efficiently and effectively as it was. When Rafael went on vacation, Mary Page seamlessly stepped in and continued the work he had started. Mary displayed an incredible level of dedication and attention to detail throughout the process. Her diligence and persistence were truly remarkable, and it was evident that she treated my matter as if it were her own. Mary's professionalism and care in handling my situation were unparalleled, and her authority played a crucial role in facilitating cooperation from the other party involved. Citizens Bank has truly assembled an exceptional team of individuals who understand the value of providing exceptional customer service. The commitment and dedication demonstrated by Rafael Sanchez and Mary Page went above and beyond my expectations. Their professionalism, expertise, and genuine care made a significant difference in resolving my situation. Currently, my situation is still under investigation, and while Mary advised me to withhold my thanks for now, I remain sincerely grateful for their efforts. I highly recommend this location to anyone seeking reliable and customer-centric banking services. Their team, exemplified by Rafael Sanchez and Mary Page, embodies the qualities of professionalism, expertise, and exceptional customer care that truly set them apart from other financial institutions and other locations of the same. Once again, I extend my sincere gratitude to Citizens Bank, Rafael Sanchez, and Mary Page for their unwavering commitment to resolving my matter and providing outstanding customer service. They have my utmost respect and appreciation. In addition, I would like to thank the rest of the staff for being so polite and always welcoming me with a genuine smile. The positive energy from the entire staff has truly lifted my day during this challenging time."

"I had the worst experience going to the only HSBC Bank in WHITE Plains first a customer has to pay $1.00 for parking to do business at 1 City place , White Plains. I also received a ticket because I parked at side of the bank , so it cost me $56.00 to go do business at the bank today. And they are not paying for the ticket after ,the bank had one teller working and he has to leave his station to go around the back to get clarification from someone if he could not help the customer. This is not service do not bank at HSBC WHITE PLAINS AT 1 CITY PLAINS. GO BACK TO HONG KONG"

"Customer services is excellent. Everyone is so friendly, from the teller, bank manager and Abby who helped me in opening my account. Always keep me posted on the progress while I was waiting. The bank is very clean, hand sanitizer is everywhere."