Citi 407 Tarrytown Road, White Plains, NY 10607

"I was offered an interview in May and I was interviewed by the manager, Jesse Mercardo and my experience was terrible. She does not speak clear English and how do you call me to come in for an interview and you're not prepared or present for the interview? She didn't know what questions to ask me and she kept stopping throughout the interview to answer her phone call which is very rude and disrespectful. She needs to be fired because she wasted my time in the interview hoping I would get the job and I didn't. I'm a qualified candidate with excellent skills and I have two degrees. I don't need a nasty disgusting Spanish lady telling me that I'm not qualified because she's not a professional manager. I should sue her for false misrepresentation and discrimination. Citi Bank needs to do better with interviews and do their research."

"Citibank directors have made a HUGE mistake appointing a new manager in this store. She is not only unprofessional but very rude to clients and other staff members. I’ve always had excellent service when coming into this location for the last 5 years. Staff at this branch are always friendly and helpful, but ever since my encounter with the manager I’ll be looking for another bank."

"Worst customer service in this location. The lady working the counter at 1pm today was rude as heck. No customer service skills whatsoever. I asked to change out big bills for singles and was told no I need to have an account and I need to use my debit card. You need to have an account to change money? I do have an account, I didn’t have my debit card on me, why not just look up my account and I’ll confirm my identity with my ID and account number. So ridiculous that they don’t even care to try and help a customer resolve their issue."

"The workers here don’t love or respect themselves because if they did they would try to work with single working mothers. Not tell her to leave 5 minutes before closing.& the bozos who work at city bank couldn’t explain to me like a 5 year old why they couldn’t cash in by city bank check"

"I will give less than 1 star. Totally unreliable staff. I had called 25 times and left 5 voice messages eacht o two account manager in branch and never able to reach. Their names arde Stephani C & Maribel C. Both representative is not responding. When call branch at anytime, phone transfer to main number and they even tried to call internal number with no luck. Eventually phone get disconnected . This is known issue with this bank. they love to disconnect customer phones. Please stay out of this bank. Worst nightmare."