Provident Bank,

1139 Raritan Road, Clark, New Jersey 07066, United States

"Yesterday, 6/15/25, I visited this location for the first time early in the morning and had an amazing experience. An issue came up with my home location and the young lady and young man did all they could to fix the issue. In the end, they resolve the issue, while keeping me informed and serviced me well. Great customer service is lacking lately, but these two individuals provided excellent service. I don't live in the area but would visit the location again."

"I went to this Provident with the notion that everyone was going to be rude based off comments. It was exactly the opposite. All of the staff was welcoming and helpful. Only issue I had was with the policy. Why must I be charged to change my own money into money. Regardless, if you have an account you are charged 10% of the total for counting change. It makes absolutely no sense, but they’ll probably right off as “it’s an expanse to maintain the machine”. Aside from that, the people were cool."

"I’ve been to many provident bank locations before, but I’ve never been treated with this level of disrespect and unprofessional service before. The bank teller obviously didn’t know what she was doing and what was a simple deposit turned into a complete and utter lack of customer service. When taking care of customers- make sure you’re asking the right questions, instead of making assumptions. If I’ve already handed you a slip, why would you give me another one to fill out. And, when I asked “ do I have to fill out another one ; it’s a deposit ” , I was given a response by the elderly teller with a bob in a disrespectful tone and told “ obviously “. When I have to step up , and do your job, that’s when there’s a big underlying issue."

"My mom came to cash a check from this bank that was issued to her and because she want a customer of the bankt hey charheg her a 10 dollar fee. I've never been to anybank that charges customers to cash a check from their own bank. Won't be dealing with this bank again. Very dissapointed."

"Yeah completely non-helpful at this branch, I recently tried opening a checking account and was turned away because I did not have proof of address. I went to a different branch a week later and had a completely different experience, super helpful, and they even commented that they were not sure why this branch was unable to help me."