Prime Storage

3322 Hudson Avenue, Union City, NJ 07087

"I rarely give a one-star review, but Storage Blue now PRIME Storage in Union City deserves it. While all businesses aim to make money, some disregard their customers to do so, and this is one of them. They hike up prices unexpectedly (5 months in $213 to $223 plus tax and service fee), back out of commitments, and twist your words. Initially, they may seem friendly, but don't be fooled they're not helpful at all. Their strategy is to lure you in with 'low rates' and then significantly increase them. Also I recently lost my job so going through a bit of a financial struggle, I have accumulated some late fees, which they are fast to apply but when it comes to a credit I am owed I have been on them since May 28th to have it applied on my account and I am yet to see it. Lastly the elevators often don't work you would think with price increase the storage would be maintained but not the case. Do better PRIME Storage! Their sales associate Jose is condescending, rude and flat out the worst customer service representative I have encountered recently!!!"

"Since prime stoarage took over elevator is always down. Was standing in front of elevator with my son today just now ringing it thinking people were using it and then I go to office ask and the guy who is looking at the cameras says "oh yeah they are down" yeah no $hit! He then asks "are there no signs" I ask him you tell me? This place has gotten so bad since Prime. Will start looking for another location"

"ATTENTION: This business is no longer StorageBlue, it is now PrimeStorage! Unfortunately, they have now increased the rates, but the service is worse! There is usually only 2 people there, one at the front desk and another poor soul who has to do everything else. The elevator has been out of order for over a month so if you need to retrieve anything from your storage bin you need to carry in down steep stairs! No one has reached out to apologize for this issue, but they continue to charge the fee monthly! I was told that people are leaving this facility in droves, and I understand why!! I will be looking into other places nearby because the reason I decided on getting a storage bin was for the convenience of being able to drop things off yet have them readily available. Proceed with caution when considering this location!! BTW the 2 stars are only because of the good location and staff!!"

"My sister needed to find a new storage. We decided on prime. The manager was really helpful and smooth process 5/5"

"I hardly ever give a one-star review, but Storage Blue in Union City is an exception. There are many types of businesses out there, all fundamentally aiming to make money. However, some businesses will go to any length, disregarding their customers, to earn more. This is one such place. They will hike up prices unexpectedly, find ways to back out of their commitments, and twist your words. Initially, they may come across as friendly, but don't be fooled – they're not helpful at all. Their strategy is to lure you in with 'low rates' and then increase them significantly. Often, you're left with no choice but to stay because moving stuff out isn't always feasible. I strongly recommend looking elsewhere. I've found places like Extra Storage Space to be far superior. A general piece of advice when renting storage spaces: lock in your rate and pay in advance for as long as possible, because once that period is over, expect a steep increase, no matter where you go. As for Storage Blue, aside from their tactics, the facility isn't well-maintained either."