United States Postal Service

"came on a saturday afternoon and it was everything one could ask for from a usps: barely any people, cool from the summer heat with a steady industrial looking fan blowing, and friendly efficient service from the ladies at the counter "

"Scheduled a passport appointment for our infant son at a specific time. The agent chose to take lunch at our appointment time so we had to wait 45 minutes for the person to finish lunch. We asked an employee when the person would return from lunch and she refused to tell us. She was rude and became confrontational with us and then radioed to another employee and audibly said we were the ones acting crazy. We asked her name and she ignored us."

"Every time I go to this post office location, my morning is ruined. Unfortunately, for whatever reason, it is the only one in the east harlem area. It opens at 9, not ideal considering most new yorkers start their work day at this time. If you go at 9, you might be lucky enough to wait inside while just 1 worker gets set up for the day around 915. Instead, today was one of the days where customers waited outside for no one to show up- if you have a baby, are elderly or have a health condition that does not allow you to wait for a prolonged time in or outdoors, you should go in the afternoon."

"This is my absolute FAVORITE post office in NYC! While I can’t speak for EVERY attendant, most of the employees are sweet. The lines actually move and the Afr.Amer. young lady with the gap is truly a delight. She’s kind even on the gloomiest days. I hope whomever her leadership is sees this and rewards her accordingly as I’m in sometimes 3-4 days a week and her presence of positivity, efficiency and integrity never wavers."

"My children had a passport appointment set for 12:45pm. We arrived 20 minutes early only to be notified that their camera is broken and suggested we go across the street to CVS. After taking the passport pictures, we arrived back only to wait an additional 25 minutes due to the worker providing services at another counter. Once their documents were checked, we were asked to go to another window for processing which NONE of the workers wanted to assist due to it not being "their appointment to handle". We were then asked if we could wait an additional 30 minutes because their AC was out and they were waiting for it to get fixed. I honestly didn't understand the correlation considering they had fans were working. Thankfully Emlia was the ONLY worker who offered to provide assistance and  went out her way to do so. Emila was a pleasure to work with. The customer service there is HORRIBLE. Management needs hire better."