New York State Department of Labor 400 East Fordham Road, The Bronx, New York 10458,

"The city of New York does not care to assist anybody that is in need. They are not even decent enough to hire people that actually want to be part of making New York a better place to live phone lines do not work. They don’t allow you to go in the building without an appointment when you do have an appointment the people that work there feel that they’re better than you. Everything in their power to make you feel that you are lower than them because of the position that they take when you ask to speak to the manager apologize to you they do not train their workers to treat the community with much respect as human beings. We all have issues in our life and having a grown adult treat you like your less than them with all the other issues we have living in New York I think is completely unfair. Everybody here is stressed. Everybody’s trying to make a quality in life, and everybody puts everybody down for doing the exactly same thing which I will never understand most are not responsible the position that we are put in and every government body and services that are issued to New Yorkers when you’re done using their service, you can’t help but feel like a lowlife because they let you know to your face that you are a lowlife that you are low income, and that you are less of a human being there is something that needs to be done about the system and the workers that take part and helping New Yorkers every single day you are the problem and the reason why you most New Yorkers have depression and stress because when we have help, we can’t even go to a positive system where they will help people of timely fashion. This needs to be addressed and taken care of, and the bodies of government need to concentrate on the type of service that people are getting meanwhile, immigrants are getting all the help they need at a rapid pace in the timely fashion that they need and it is just completely unfair, can someone please professional take care of these issues that we are having so that we can live a better quality of life overall"

"The worst service. Nobody answers the phone. Their is no way the phones are busy all day everyday. The workers are just lazy and don't wanna do there job."

"I came to this location to accompany my bf who was having trouble filing an unemployment claim. The staff for the unemployment were phenomenal. It was refreshing to see a team of people really trying to help others in their time of need with no attitude or rude behavior when folks are already frustrated. We spoke with Michelle and other staff members. They were all so helpful. My bf was on the phone for 40 mins only to have them transfer him and they hung up. Michelle asked what happened and he explained she didn’t want him to leave feeling like nothing was accomplished so she sent an email on his behalf. I just wanted to take the time and write this to give credit to a team who truly deserve it."

"I have been calling and calling to finish filing my claim. I get through and they are always busy, and it hangs up. Going in-person because it's very frustrating. They don't even put you on hold and ask if you would like a call back like HRA does."

"I have been to this location more than once. My experience has been good. Generally in and out. While I don't see huge smiles from the staff, I have been treated cordially and with respect. I try to be pleasant when I visit and that is the key. I do struggle trying to reach the agency by phone as no matter what day or time the call is prematurely disconnected as "all agent are busy". While this is wrong and shouldn't be allowed, I don't blame the staff at the site."