KeyBank 55 Douglas Lane, East Aurora, NY 14052

"The bank manager Heidi was so helpful!"

"The whole team, including branch manager Heidi, are incompetent and condescending, and apparently don’t know about the invention of telephones or the internet."

"Herseji was absolutely no help. Lots of other banks in the area that care a lot more"

"Overall I am very disappointed with the bank. After opening an account with a promotional code, I was under the impression of receiving $500 once depositing $500. When doing so, it was about 2 months later I realized I had yet to receive it. I then went to a branch and talked with a banker who stated my account should qualify for the bonus but may take a month or two longer to go into my account. Another month passes, still no money. I then reached out to an online customer service who also went through my account and said the same thing. Finally after 5 months of getting nothing I went to another local branch and they stated I would need to be transferred to EA and that the banker would reach out to the EA bank and help assist me and contact me once situated. Again I waited a month, finally when I had yet to hear anything back I reached out myself and they said no one was contacted about this scenario. Finally today I was able to get an answer of that I did not qualify when in fact I do. I am a 20 year old that works full time while going to school full time. I opened an account with KeyBank based on the advertisement of great customer service along with banking services that create an easy yet benefical experience. I wanted to look into taking out a loan through this bank as well as start a saving program for my future. But after being dragged around for the past 6 months for a simple promotion, I am very displeased with this company."

"Key Bank provided the worst customer experience I've ever had and expressed zero empathy for an extremely sensitive situation. I'm the POA for my father who has an account with Key Bank and I closed the account due to the bank's lack of sensitivity to health issues that its customers are facing and the legal rights of the POA."