M&T Bank

"Wouldn't even give them one star. Untrained staff, long wait time, out of service atms (both atms). Waited an hour, only for the staff to tell me that they'd charge me $50 fee for closing an account. Insane bank, 10/10 would recommend an online bank over this."

"I had an appointment for 4:45 p.m. on a Friday with Joe Hatch. Sat down and waited from 4:44 p.m. until I got up and left at 5:15 p.m. Mr. Hatch was on the phone the entire time that I sat there!! His co-worker came over and asked me if I had an appointment which I said that I did and told me that she would tell him that I was waiting for him. Never will I ever use this bank location again. Nice to know that a phone call is more important than it in person visit with a schedule appointment."

"If you ever have to deal with these folks on the phone, the experience is unpleasant. They keep asking you information to verify the account even after a thorough verification. The website is wonky and not great. In short, I'd find another bank if it is possible. They get two stars because I didn't have to deal with them very often."

"Service not that great. I always notice employees walking around...doing their own thing...and helping when they feel like it. I was just in there and got waited on by a young girl at the counter with her whole chest hanging out! Really? Is this proper dressing for a bank??"

"I was trying to withdrawal money from the drive-thru ATM, I didn’t get the money nor receipt, the manager here couldn’t solve the problem, and she doesn’t want to admit that she doesn’t know, Saying I don’t know or call someone with experience to help is not a shame, she just told me, call the customer service (the 800 number), and I knew the customer service aren’t able to help me with this issue, I called the customer service anyway, the first thing they told me, we are sorry but we can’t do anything for you. I just ask myself, manager like her with no experience, who did she got this position."