KeyBank 2421 Main Street, Buffalo, NY 14214

"From the moment I walked into the bank, named Tanveer Ahmed greeted me with a warm and friendly smile. Ahmed was actively listened to my needs and took the time to understand my banking requirements. I was impressed by their knowledge of various banking products and services, as he were able to provide me with valuable information and guidance about online banking. I really appreciate to the ‘Key Bank’ have such a great person."

"I don't understand why Key Bank has an investigation department for wrongdoings. During my recent experience, they asked me about the incident at the branch, but their primary concern was whether the branch manager's actions would lead to a lawsuit. Their lack of concern for the customer was palpable, as they appeared unwilling to admit wrongdoing out of fear of legal action. I sincerely hope that Key Bank will prioritize customer satisfaction and take responsibility for any actions that may have caused its customers harm."

"Attention all business owners! Please be advised to exercise caution while dealing with the branch manager Nujhath Naeema at this particular location. Our investigation has revealed that their communication skills are subpar, and their banking practices are questionable. If you are considering applying for a business line of credit at this branch, we strongly recommend that you think twice. The bank's procedures are not transparent, which may lead to unforeseen difficulties. We urge you not to take any risks with your business's success and instead look for a trustworthy and transparent bank."

"So I had any interesting experience with Teller Aye today. I went to cash a check that is drawn on Key Bank. She asked me for my ID, phone number, Social Security number, and my occupation. She then says that "There will be a $7.50 fee," and then added with a very nasty and sarcastic attitude "because you don't have an account with us." So I asked her "Why do I have to pay for a Key Bank check?" and mentioned to her that would make sense if it was drawn on a different bank. After all the information she asked for she didn't even ask if I wanted to open an account with them. Thank God Bank Of America has OUTSTANDING CUSTOMER SERVICE!!!!"

"Teller Natasha is awesome! I worked until 3 yesterday so I didn't get there until about 3:20 and the reason that I was coming in was a rather lengthy process. I felt terrible and kept apologizing, but Natasha kept assuring me that it was okay and not to worry about it! I have worked in customer service for years and the customer service I received yesterday was exceptional. She inspires me to want to continue to provide excellent customer service! Thank you Natasha & Key Bank, I will definitely be back!"