Woodforest Bank 5360 Southwestern Boulevard, Hamburg, NY 14075

"I had great customer service for about 2 years All down the drain after this past week."

"The staff is very knowledgeable of the products and service. They are extremely friendly and always exceed customer service. You owe to yourself to do your banking with this organization. The staff at this branch inside the Walmart in Hamburg New York is helpful and very professional."

"Customer service is ubiquitous throughout best kept secret in banking. I almost don't want to refer them so they they don't get to busy but I do recommend them highly. Sat & Sun hours are unheard of in the industry. Finally a bank that the hours are not designed to keep you away from your money."

"Deposited my settlement check from Florida. They put a "seven day business day" hold ( which is ACTUALLY ten days) on it, without mentioning it. I've called every day trying to resolve this problem, and I was basically hung up on by the branch manager. I was told that I signed paperwork and was given a copy of it, which. No... I wasn't. The money is in a lawyers trust account... I really don't understand what the problem is. My account has now gone negative, and they really don't care. The second the money is " released by the SYSTEM " I will be closing the account. ( which I was told costs $10, by the way) Just be warned... they're rude and misleading. Well, it's been ten days since I deposited my check. STILL no access to it. Now I'm being told the hold won't release until midnight! Seriously!?! I'm waiting on the manager to call me back, who is supposed to " call and try to have the hold released." Yeah... I've heard this before. I can assure you that if I don't get my money BEFORE the end of the day, I'm filing a complaint with the federal reserve! This is absolute nonsense!"