Tops Friendly Markets,

4250 McKinley Pkwy, Hamburg, NY 14075, United States

"I’ve been going to this location for years. The guy at the deli is one of the most miserable human beings I have EVER met and I am appalled at how I was spoken to (yelled at) as a customer. Totally uncalled for. Will absolutely not be coming here again"

"The manager Donna is the worst person to work under. If you were thinking about applying to this store, do not. She is so mean and has no sympathy or compassion for her employees. I told her I was going through a rough time and she was anything but nice about it. She doesn’t have the right qualities to be a manager."

"The appetizer trays I ordered were delicious. I have to say every one raved about the cake and cookie trays. They couldn’t believe my mom Renee Toy got them from Tops. A special Thank you to the manager on duty ( bowling guy) that made sure my order was completed.Everything was ready for pick up! Extremely impressed! Thank You for making my graduation party!"

"Poor customer service just now by a female manager possibly who knows what she was but she is awful doesn't know how to talk to customers or respond well or able to fix things! Poor customer service when I was picking up my instacart! She had no idea or understanding of what I was explaining to her kept repeating the sane thing 5 times instead of fixing the program and then threw my stuff in cart and hit me! She should not be working with customers!!!!"

"I've been shopping at this tops location for at least 20 years. I've never met a more kind, knowledgeable & helpful employee. His name is Brian. Unsure of his last name. I stop in every night during the week & again Sat evening, & Brian is ALWAYS here. At least that's how it seems. This may sound corny but I think he needs to be recognized for going above & beyond his job duties. Again this may sound corny but, I have seen so many older customers try to cash out using the self checkout & they have no clue what to do or how to use it. I have seen Brian on numerous occasions swoop in & rescue them from the monsters known as the self checkout registers. It literally almost brought a tear to my eye!!! I told you it was corny, but it was also moving & pretty awesome to see!!! So shout out to you Brian!! If only we had more people like you in this world!!! Give that guy a raise!!!"