Reliable Van & Storage 550 Division Street, Elizabeth, NJ 07201

"I will begin by saying that my move was slightly complex. Two different houses were moved into long-term storage in NJ. All the details about the moves were discussed upfront and agreed to. The moves went smoothly. However, fast forward a few years when it was time to move into a new home and remove my items from storage, the company held my items hostage in storage, demanding that I pay an addition $6k+ to have the items delivered. Despite having documents and correspondence showing that they were suppose to move the items to a new home under the previous contract at no additional charge. They claimed that because it was a few years later they couldn't honor the agreement. My partner and I were working with a tight window for having things delivered and the company knew this and used that as a way to extort additional funds from us. Despite multiple conversations with the team to try and find common ground and make it a win-win situation for both sides, they continued to pressure and hound us during the days leading up to the move date to transfer the $6k+ via wire transfer or loose our delivery window. So because we couldn't miss the delivery window we paid the additional moving fee. The delivery happened as scheduled, but so many high-value things were damaged from the move. Now the company is refusing the send the insurance documents so that we can submit an insurance claim on the policy that we already paid for. In short, I'd use a different company to move."

"First quote was $4,500 for 350 cubits, but was charged $3,000 more because supposedly I had too much stuff. Complete nonsense. Completely under-packed my boxes; a few pots in a huge box filled with stuffing paper (refer to pics). Demanded a quarter of the total in cash which I did not have. Left angry without leaving the contract, inventory, or even a receipt of having received the amount in cash. Asked to take a picture of my stuff stored in the truck, but he refused. Would not give me his name when asked. Also, workers did not understand English so they ended up packing everything (including my shoes) even though I specifically said not to pack certain items. Horrible experience! Got swindled."

"I had the most INCREDIBLE experience using Reliable Van & Storage for my recent move. I also used them a little over two years ago and both times the team was unbelievable. They are extremely thorough, professional and careful with all my belongings. Stephen helped coordinate the entire move and he checked in multiple times before, during and after the move to ensure I was satisfied. My movers were Shane, Jesus and Andres who made this the easiest experience. I had them help pack up my kitchen which Shane took extra care to make sure everything was properly padded and protected. Jesus and Andres were also wonderful and super helpful. This crew made my entire experience seamless and I'm forever grateful for their help!"

"My interstate move was all I could have hoped for. Seamless from end to end. I’m thrilled and grateful. This was a big move with a lot of moving parts. Art, instruments, large heavy pieces some with glass fronts. Not a scratch, everything delivered and reassembled. The moving coordinator Jose, really made it stress free. Floor protection was skillfully utilized, they were consummate professionals. Big respect"

"The movers just finished loading all of our belongings on the truck. They did a superb job. They were very courteous and professional. Everything went smooth. Thanks to Brandon, Shane, and Sean. I highly recommend them, also dealing with Deidre and Norma on the phone who coordinated everything. Carolyn and Chris appreciates everything"